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 Training& Education

KärcherAcademyCleaning Tips: Getting themost out of your equipment

Kärcher is the world's leading provider of cleaning solutions and services for do- mestic and professional use. The company remains family-owned with production fa- cilities in Germany, Italy, the USA, Brazil, Mexico, and China. Over 50,000 service centres inmore than 190 countries pro- vide comprehensive customer care all over the world. To ensure that customers know how to

get themost fromtheir Kärcher equip- ment, the company provides a complete and comprehensive range of training and demonstration courses through its net- work of Kärcher Academy training centres around the globe. In the UK, the Kärcher Academy is lo-

cated at the company’s national head- quarters in Banbury, Oxfordshire. The three-storey building is designed for tech- nical, sales and application training and features classrooms, a fully-equipped workshop, a kitchen, a hospital roomand various other application and demonstra- tion areas. 11 different test surfaces, rang- ing fromcarpet to terrazzo, andmarble to non-slip tiles, provide a cross-section of the floor coveringsmost commonly used and allow for comprehensive training by

Above, training being undertaken within the Academy.

Right, the Kärcher Academy in Banbury, Oxfordshire.

the company’s teamof specialists. The showroompresents the latest professional models, and the retail floor enables do- mestic distributors to plan store displays with real products. Kärcher’s comprehensive programme of

training courses is designed to cover the full range of cleaning competencies and offer every Kärcher employee and com- mercial partner an enhanced understand- ing ofmachines, detergents & accessories. The training programmes are structured

in ‘basic’, ‘advanced’, and ‘expert’mod- ules. This design offers the participant a gradual development in a building block approach to achieve knowledge and ex- pertise. This way, the company can ensure that its distributors and contract cleaning customers receive the right kind of train- ing to suit the needs of their employees. In addition to in-house training at the

Academy, Kärcher application technicians deliver product training every day to cus- tomers all over the UK. This ensures that machines are correctly commissioned on- site, and that operators and purchasers alike can have confidence in their new equipment.

A practical, hands on course in hard floor preparation using the TomCat Orbitz stick floormachines, giving you the skills to clean and prepare hard floors to a profes- sional standard, has been announced by Elan Sales. It offers a simple step by step guide to cleaning andmaintenance, with emphasis on greener cleaningmethods, reducing the need for chemicals. Thematerial demonstrates how to dry

Hands on advice 4SeeGroup selects e.learning partner

Health, safety and environmental consultancy, 4See Group, has chosen EssentialSkillz as its partner to roll out e.learning. Towcester-based 4See Group will sell the EssentialSkillz library of online health and safety training courses

through its teamand via its web site. Using the functionality available through the EssentialSkillz system, 4See will also offer a service of bespoke training to fit each customer’s requirements. As a specialist e.learning company, EssentialSkillz has in depth experience in producing interactive online train-

ing courses and has developed a learningmanagement system(LMS). The EssentialSkillzmanagement teamhas combined experience of over 40 years in the e.learning industry. MikeWalker, groupmanaging director of 4See Group, said: "Partnering with another business needs careful con-

strip vinyl floors, saving time andmoney whilst being kind to the environment. The process eliminates the need for harmful chemicals and reduces the chance of slip and fall incidents. It also shows how to re- store the shine onmarble, terrazzo and concrete floors with just diamond tools and water. The training goes on to show how to remove the build up of varnish/seal from wood floors with a range of sanding screens and pads. The one day course is available free of

charge, with amaximumof eight partici- pants. Tea, coffee, cold drinks and a buffet lunch will be provided. A £50 per person deposit will be taken upon booking which is refundable when the course has been at- tended. To book a course call: 0800 3134336 or


sideration.When choosing a partner for e.learning, we looked at some key criteria including the quality of the courses and the functionality of the LMS.What wasmost important to us was the people we would be working with and the reputation of the organisation. EssentialSkillz stood out as a company that had the same core value as ours - the customer always comes first.We see e.learning as a vital development in training and this partnership will enable 4See to provide a fully blended training solution of online and face to face training.” Julian Roberts,managing director of EssentialSkillz, said: "We are proud to have been chosen by 4See as their

partner.Working with a company held in such high regard in the industry reflects well on our brand and we look forward to a very successful partnership."

Highlighting a commitment to graduate training

Despite a time of economic uncertainty, whenmany employers are cutting back on recruitment, filling vacant roles or even struggling to find suitable candidates, Interserve ismaking great strides with its graduate pro- gramme. Now in its second year, the successful scheme, tailored to Interserve’s private sector support services busi-

ness, has already seen five graduates through the first of its two-year programme. The scheme is proving so suc- cessful that recruiting for the 2013 intake is well under way. Developing opportunities for young people and enabling career progression is central to Interserve’s social eco-

nomic commitment. Graduates joining the programme benefit fromworking in amajor company that has re- cently been announced as the first facilitiesmanagement and support services employer to become a BIFM Recognised Centre, delivering the BIFMqualifications in facilitiesmanagement through in-house programmes. Interserve has also been instrumental in piloting and delivering a range of industry-first programmes across

the business, including the FacilitiesManagement NVQ Level 3 and the Cleaning, Hard Services and FMappren- ticeships, and has been awarded a Grade 2 Ofsted rating (of a four-point grading system) for its provision of edu- cation services. In addition to this, as part of its SustainAbilities programme, Interserve hasmade a strong commitment to ap-

prenticeships by citing 500 new places will bemade available group-wide over the next five years. The facilitiesmanagement environment enables each graduate to experience a wide variety of different busi-

ness disciplines, whichmight not be so readily available in other industry sectors. Some of Interserve’s current Continued on Page 25.

24 l C&M l NOVEMBER 2013 l

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