APRIL 2013 GROUND HANDLING INTERNATIONAL
on the initiative. “This strategic partnership with SITA is part of our Airports Modernisation Plan which includes the new the state-of-art terminals like Chennai, Kolkata, Bhubaneswar, Raipur, Ranchi, Indore, Chandigarh and Pune. We have identifi ed Chennai and Kolkata airports as having great potential to become major hubs serving many international airlines. “Working together with SITA, we have devised a solution that provides India’s airports with world-class technology to provide fl exibility to airports and airlines in enhancing passenger facilitation. We were pleased to agree a revenue-sharing model and are confi dent that this partnership with SITA will assist the future growth of Indian aviation.” Hani El-Assaad, SITA President, Middle East, India and Africa, added: “SITA’s long- standing rôle in India’s aviation industry continues as we move forward with this seven-year agreement to supply world-class technology at 25 of the Airports Authority of India airports across the country. We look forward to developing the industry in line with global standards so that India’s hundreds of millions of passengers that fl y each year enjoy a world-class experience.” Maneesh Jaikrishna, SITA’s Vice President, India and Subcontinent, said: “SITA is already working with the AAI on this implementation and passengers will begin to experience the benefi ts of this new technology at the integrated passenger terminals in 2013. “This project by AAI includes the largest multi-airport implementation of passenger systems in the country and will bring benefi ts to all stakeholders, including airlines and passengers. The self-service check-in kiosks will improve passenger processing and customer service, while maintaining fl exibility for airports and airlines.” In all, AAI manages and operates 125 airports across India and now with this roll- out, SITA’s technology will be used at more than 38 airports in India, supporting the ongoing expansion and modernisation of the country’s infrastructure.
The rôle of next-generation IT systems at airports
For many airports, cost, geographical and regulatory restrictions place limitations on physical improvement, such as the expansion of the airport terminal or the addition of a new runway. In order to increase the number of passengers passing through an airport and to enhance the customer experience, it is advisable for stakeholders at airports to invest in intelligent technology in order to maximise the physical infrastructure available. Yannick Beunardeau, Commercial Director, Amadeus Airport IT, takes up the story. “At Amadeus, we fi rst ventured into technology for ground handlers with our Departure Control System, the Altéa DCS,
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