12 6TH


ASIAN GROUND HANDLING INTERNATIONAL CONFERENCE


GROUND HANDLING INTERNATIONAL APRIL 2013


not exceed three pages yet typically the document runs to much more than this. It was further agreed that the SLA should not act as a revenue generation tool yet some on the panel wondered whether some airlines were, in fact, taking advantage of the document in this way. The subject of the malus and bonus clause was aired (and the general lack of the latter) and the interesting question of whether a carrier would accept an SGHA penned by a handler was raised. Could airline/handler relationships be improved? The SLA with its 60 day cancellation clause was a big hurdle in all this. Finally, it was agreed that standardisation of practice was the way ahead: but would IATA’s IGOM deliver the goods?


The ramp safety panel had much on its plate. Jon Conway of dnata recounted how a tragedy on the ramp last year spurred the company to look much more closely at its modus operandum. This was echoed by Cebu Pacific and JetStar Asia, to whom safety is paramount but both carriers recognised that they should work together with their handling partners to improve safety. For Abu Dhabi Ground Handling, audits for its carriers has been the order of the day whilst a comment


from the room mentioned the emphasis now placed on it by the carrier to carry out an inspection before take-off. The introduction of ramp marshals was discussed, but as part of a ramp team rather than a “ramp policeman”. With a recent GHI survey finding that over 70% of all incidents on the ramp were caused by Human Factors, the panel debated how this figure could be reduced but, with very little research into ramp Human Factors, it could be a while before we can collectively reduce this statistic. The industry must try to get to grips with this vital topic as other industries such as construction and oil have done already. There was talk on the level of education on the ramp (where poorly educated staff were involved, could this be down to inappropriate recruiting?); and the old problem of safety vs price was also brought up. The fact that ICAO had ratified Annex 19 meant that SMS were now mandatory for all aerodrome service providers and this, it was felt, should drive up standards and drive out those service providers who currently operate cut-price operations at the expense of safety. However, with the responsibility of the implementation of this new Annex resting at state level, it remains to be


seen if there will be any immediate safety improvements on the ramp. Also, the possibility of using social media on the ramp was aired but security issues may prevent its use - and it was mentioned that some elements of social media are actually banned within some Middle Eastern countries. Training: can the ramp ever get enough? Simon Walker took the floor in the first of two sessions, extolling the virtues of e-learning. Its accessibility and extreme flexibility as a tool endears to it to an environment wherein work patterns are erratic and where shift work is the norm. Simon declared that e-learning was a complementary tool, not an end in itself, and reiterated the fact that most people on a traditional course will forget what they have learned two weeks thereafter. In fact, it was education, and not training, that was key to reducing ground damage statistics.


He was succeeded by Colin Temple, who explained to the audience the benefits of using IT for training and in particular, the uses of interactive training procedures. Getting away from chalk and talk and slides was vital, as was training the trainer. Videos shot within


Radoslaw Gos, LS AIRPORT SERVICES; Klaus Pfeiffer, TREPEL AIRPORT EQUIPMENT; Radoslaw Paruzel, LS AIRPORT SERVICES & Daichi Takeshita, ALL NIPPON AIRWAYS


Leonard Rozario, ITW GSE GROUP-ASIA PACIFIC; Paul Bruton, DAMAREL SYSTEMS INTERNATIONAL; onsite staff; Sherman Hooi, AIRMARREL ASIA & Gerald Smith, GLOBAL- AIRPORT INSIGHT SOLUTIONS


Sze Kian Lim & Roberta Chua, SATS; Rudi Kandhai, KLM ROYAL DUTCH AIRLINES & Patrick Humbert, AIR FRANCE-KLM


Brian Mccormick, ASIG; Rob Williams, BBA AVIATION; Daichi Takeshita & Masahiro Yoshida, ALL NIPPON AIRWAYS


Allan Duldulao, Toi Chia Tan & Jiji Gopi, DNATA; Rodolfo Sarile & Marian Arambulo, MIASCOR GROUND HANDLING CORPORATION


Janette Cordero, PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS; Gwenn Hervet, AIRMARREL; Joseph Madrigal, PAIRCARGO; Shinsaku Yasumitsu, JAPAN AIRLINES; Sherman Hooi, AIRMARREL ASIA; Hiroshi Ueno, JAPAN AIRLINES; Johnny David, PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS & Yoshihisa Yoshida, JAPAN AIRLINES


Mark Adrian Abiog CEBU PACIFIC AIR; Dr Moteb Saud Al-Zahrani, SAUDI GROUND SERVICES; Joey G Macagga, CEBU PACIFIC AIR; Hakeem Ajiwokeu, NAHCO AVIANCE; Francisco Plaza, Jr, CEBU PACIFIC AIR & Kayode Ojo, NAHCO AVIANCE


Gwenn Hervet, AIRMARREL; Sherman Hooi, AIRMARREL ASIA; Brad Compton, TUG TECHNOLOGIES CORPORATION; spouse & local artist


Barry Nassberg, WORLDWIDE FLIGHT SERVICES; Michael Hancock, SOUTHCORP AVIATION; Hans Bischof, BIRD WORLDWIDE FLIGHT SERVICES; Martin Meyer, AIRPORT SERVICES ASSOCIATION; Gary Bennett, JBT AEROTECH; Rob Williams, BBA AVIATION & Gene Johnson, JBT AEROTECH


Standing: Lars Kandler, PROVEO; Udo Tylle, LUFTHANSA GERMAN AIRLINES; Masao Gunji, SWISSPORT JAPAN; Tom Stevenson, SWISSPORT USA; Sitting: Karmjit Singh, PROVEO; Anja Feudel, PROVEO; Christopher Erdmann, Q5 SAFETY MANAGEMENT SYSTEMS; Michael Kilchherr, SWISSPORT & Toralf Sonntag, SWISSPORT KOREA


Standing: Jean Ang, GROUND HANDLING INTERNATIONAL; James Carey & Dave Li, JARDINE; Raymond Lo, MENZIES MACAU; Sitting: Philipp Huber, HALLMARK AVIATION; Jochen Philipp, HITZINGER RO SINGAPORE; Julia Suen & Kenneth Lam, HONG KONG AIRLINES


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