FEBRUARY 2013 GROUND HANDLING INTERNATIONAL
THE 14TH
ANNUAL GHI CONFERENCE 53
and liberalisation continuing to spread. For an outsider’s view of the sector, an ex-BA employee, Hamish Taylor, was able to cast a fresh light on how the handler does business. A packed half-hour saw him draw on past experience gained in the consumer goods and travel industries. His message was simple and stark: thinking outside the box was the order of the day. Cognisant of the price war and cost-cutting that typify the aviation sector, he had various solutions on offer. Much of what he said could be distilled into putting the customer first and the analogies and examples that he put up on the screen well illustrated this tenet. Keeping things simple, he averred, also paid off handsomely in the long run when it came to brand management. Partnering in this business is another possible key to a better product and a better service. When easyJet began to run into problems a year or so ago with its de-icing provision, the hunt was on for a solution. Karen Cox and Tim Warner together spoke about the carrier’s work in linking up with IDS, which is based in the US. This latter, with its forced air technology and an entirely new approach
to charging the carrier, one that relies on a set price rather than one based on glycol consumption, has rewritten the history books. Both have found in IDS the perfect solution to their requirements and they were keen to illustrate the story. In a similar vein, the carrier’s decision to adopt a user-friendly beltloader led it to work with Mallaghan. The net result was that of a cost-effective item of GSE that reduces the likelihood of the baggage handler inflicting damage on his skeleton as he lifts and twists when loading bags. Both of these stories were covered in Ground Handling International in 2012 and exemplify the concept of smart partnering.
The SLA
The three letters that launched a thousand contracts? Visality Consulting’s Stefan Wollschlager looked at four main points when it comes to setting service level agreements. Points to note included those of focussing on the customer; developing criteria; planning - and the consequences of the SLA. At German airports, he explained,
an SLA exists between the airline and the handler as well as between a handler and a service provider. He stressed that the implementation of systematic process management was critical to the overall product and he reminded those present that the SLA was a quality measurement tool and that it did not exist for making financial gain. An industry standard could be usefully employed, too, as this could speed up negotiations between the parties, as well as lower the threshold. One point to arise from the paper was that the SLA ought to be clearly measurable but this in turn raised the question of who would be responsible for its measurement. In summary, a better organisation between the three parties (or stakeholders) was certainly desirable and the employment of the malus and bonus system was also endorsed, provided that it was used wisely and not transformed into a big stick.
Following lunch, Ivar Busk of SAS took the stage to talk about ground damage and Article 8 amendments. Having noted a changing approach to the subject he underlined to the audience the US$1.5bn total that is weighing heavily on the
Larry Hopkins & Angie Hopkins (spouse); Karen Calvino (spouse) & Salvatore Calvino, INTEGRATED DEICING SERVICES
Claudine O’Boyle & Anja Feudel, PROVEO; Alan Martin, SITA
Adigun Olaniyi, SKYWAY AVIATION HANDLING COMPANY; Usman Musa Bello; Ikechukwu Nwachukwu & Kayode Ojo, NAHCO AVIANCE; Oluropo Owolabi, SKYWAY AVIATION HANDLING COMPANY
Larry Terrazas, ID SYSTEMS; Glenn Rutkowski, WORLDWIDE FLIGHT SERVICES & Matt Harris, ID SYSTEMS
Zafar Yasin & Imran Khawaja, SHAHEEN AIRPORT SERVICES; Dirk Kempeneer, TCG; Danny Vranckx, TCR INTERNATIONAL; Henry Lasoi, TRADEWINDS AVIATION SERVICES
Garry Earner, QUANTUM AVIATION SOLUTIONS; Tanya DePastino (spouse), DAL GLOBAL SERVICES; John Moore, HARLAN GLOBAL MANUFACTURING; Richard DePastino, DAL GLOBAL SERVICES; Brad Compton & Erin Compton (spouse), TUG TECHNOLOGIES CORPORATION; Mario D Urso, GTA AVIATION GROUND SPECIALTIES; Tom Farmakis, DAL GLOBAL SERVICES
Vincent Dennehy, DNATA; Antti Mattila, PORSCHE CONSULTING; Sathya Narayanan Dinakaran, BIRD GROUP - BWFS INDIA & GLOBEGROUND INDIA; Sascha Hammer, PORSCHE CONSULTING
Antonio Alvarez, SWISSPORT USA; Mario D Urso, GTA AVIATION GROUND SPECIALTIES; Roger Larreur, SWISSPORT USA; Rudi Kandhai, KLM ROYAL DUTCH AIRLINES
Rasmus Dyre, VESTERGAARD COMPANY; Peter Esteie, AIRBUS; Axel Heitzer, GOLDHOFER; Lars Barsoe, VESTERGAARD COMPANY; Christoph Webinger, HITZINGER
Khalifa Azzabi & Mostafa Eltwijiri, GULF HANDLING SERVICES; Murat Denge, DENGE MAKINA
Mario Mezek, ADRIA AIRWAYS; Dario Spina, SWISSPORT INTERNATIONAL; Sonja Munda ADRIA AIRWAYS; Charles Galloway & Gary Langhorn, SWISSPORT
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68