INDUSTRY NEWS
Olympic info site launches
DAISY Wholesale is carrying the torch for resellers ahead of the upcoming Olympic Games. The firm has introduced a dedicated area on its website for BT news and information on issues such as restrictions that forbid digging on roads or pave- ments over the entire Olympic Route Network.
The content includes infor- mation on order timelines, the dates when routes will be closed off, travel hotspots to avoid and a number of other pointers which a reseller may not have thought to consider. Paul Richens, Daisy Whole-
sale’s Operations Director, said: “Resellers need to be aware of the restrictions in order to man- age their customer expectations. Failure to plan ahead now could mean a delay in installations and some very unhappy cus- tomers on the reseller’s books. “We want to minimise the risk of this happening and so have put together details of how this may affect both the
Star links to CloudAgile
PROVIDER of on-demand computing and comms servic- es, Star, has become a member of CloudAgile, the Hewlett- Packard programme designed to help service providers expand the popularity of cloud-based services in the UK. Andrew Duce, HP Service Provider Programme Manager, said: “HP and Star will offer integrated services that promote ways for businesses to become more agile and efficient, while ensuring better protection of their information assets, lower risk and greater cost-savings.” Star will have early access
to HP product roadmaps, jointly plan solutions and collaborate on a technical level.
Paul Richens
reseller’s business as well as impacting on their end custom- er’s business.” Daisy Wholesale is also
offering home working solu- tions to those in and around London and other sites host- ing the Olympics to avoid the expected travel congestion. Richens said: “VPNs, mobile and smartphones, as well as tab- lets will be even more important to businesses during this period and could be a great opportunity for resellers to break into new product areas.”
Eclipse set to connect Streamline
CARD payment acquirer Streamline has selected Eclipse Internet to underpin faster and more cost-effective transactions with its IP broadband terminal estate. Eclipse expects to add 150,000 broadband connections over the next three years. Clodagh Murphy, Director
at Eclipse, said: “Thousands of small businesses already depend upon broadband from Eclipse, and now many more will rely on us to ensure robust customer transactions and a better experi- ence for their customers.” Streamline customers choos-
ing Eclipse can select from four exclusive packages, designed specifically for Streamline. Each one allows unlimited transaction data with an optional 3G back- up for added peace of mind. Matt Rowsell, Streamline’s
CCO, commented: “By using these new broadband products outlets can offer their customers a payment experience without the waiting and the frustrations that go with that.”
ebillz rated highly in customer survey
EBILLZ has reached a cus- tomer service milestone having recorded its best ever results from a survey that benchmarks the telco’s performance. According to the survey
98% of ebillz customers rate the helpfulness of the ebillz team as good or excellent, with 95% rat- ing the knowledge of the team as good or excellent. Also, 97% of ebillz custom-
ers rated the patience of the ebillz team in helping support and build customer knowledge as good or excellent. Arvind Meghani, MD of
ebillz, said: “The results from the latest survey are a testament to the hard work of our team.
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Jeff Highland
“Our customers were also given the opportunity to choose what they would like to see on the ebillz 2012 development roadmap which helped bring many new ideas that will help improve our future service.” As part of the survey respon- dents were entered into a draw to win a Kindle. Pictured above is the lucky winner Jeff Highfield from Reefstream.
08008 49 49 49| •
www.o-bit.net •
info@o-bit.net COMMS DEALER MAY 2012 19
O-BIT TO THE RESCUE
White labeled first line support for all of our resellers - never miss a call again!
We help our customers manage their back office overhead by offering a cost effective option for our resellers, we will take the calls and you can concentrate on running your business and closing your next sale.
• scalable charging based on the volume of calls we receive
• genuine 24/7 support from our in-house team
• a free 08 number to enable us to answer the calls under your own name
Part of the Daisy Group plc
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