What about the mechanics?
When you choose a cleaning machine, it isn’t often you consider life after purchase. With this in mind Tomorrow’s Cleaning spoke with Graham Stevens, Commercial Director of TecServ UK, about making your machines last.
the belief that we should invest in the industry. TecServ UK works very hard on providing good service, but also works on improving the image of the engineering service sector; not only in presentation but also in ethics and investment. For the first time, we are proud to provide two apprenticeship placements, these posts are in our workshop facility to nurture some industry specific expertise for the future.
The purchase of cleaning machines can sometimes be a daunting task when confronted with many different manufacturers, suppliers and distributors all vying for your piece of business. The choice may be wide, the decision may be difficult, but the purchase is a transaction that only starts the many years of operational needs from your investment. During this period the most important factor comes into play, maintaining your equipment and all mechanical machinery needs attention from time to time as it gets worked hard in difficult environments, and occasionally takes some knocks.
When these times come you want a proven service provider who can manage the process, get the job done without fuss and report well in regards to both job progress and also contract wide performance.
This is exactly what TecServ UK does, with a passion, and this passion also stretches into
The structure of TecServ UK gives us a unique position to provide a first class unbiased engineering service; this has been achieved through a strategic decision to decouple from selling new machinery so we're not influenced by equipment sales revenues. We concentrate on our core business, it's simple, provide the best engineering service in the industry. When I say simple, the task of servicing and repairing many makes of machines across all of the UK is very complex, but we make it as straightforward as possible for our customers, with a helpful team on service control, auto e mail updates and a personal service from the service technicians, we work hard to free up customer administration and make the process as smooth as possible.
With all these aspects of service there is a level of trust and expectation, we strive for first time fix, but we are realistic, it's not always possible but with good communication our customers and their clients can be swiftly informed to allow alternative solutions to be planned.
Utilising our bespoke operating system to
FLOORCARE & ENTRANCE MATTING 82 | TOMORROW’S CLEANING | The future of our cleaning industry
manage and link all aspects of the business gives us the perfect tool to provide management information back to our customers in regards to trends of calls, identifiable issues and resolutions where possible. This isn’t just job information but meaningful data to manage contracts effectively and efficiently. Our Service Technicians close down jobs on site to provide fast information and strong performance data.
Our business-wide key performance indicators give us information to keep our attendance fast, fix rates high and delays short, it's the way we have to work to bring the best service in the industry. While we provide this good service it is of course inevitable, at some point, that machinery will come to the end of its useable life, when this time comes you will know this is an honest assessment from TecServ UK as we don't benefit from a machine being replaced. We will however advise on a choice of the best replacement models available so our customers can make a decision that is best for their business, a true partner in service and support.
We believe our unique and dedicated approach gives our customers the option to choose the machinery best for their business and have it all serviced and repaired through one professional and dependable service provider.
www.tecservuk.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116