COMPANY VITAE
AR-12 will revolutionise the way
bailiff companies operate by placing the customer at the heart of the process
new B
approach Taking a
Once the new boy on the block, now Jamie Waller is a force behind the bailiff industry’s push for greater responsibility
ailiff and debt recovery agency JBW was founded by Jamie Waller in 2004. Waller had worked in
the industry previously and decided that by setting up his own enforcement agency he would be able to play his part in changing the face and reputation of bailiffs. Over the past seven years he has developed a number of systems and processes to emphasise the transparency and accountability of his company. One of the first steps taken by the agency was to introduce an accredited training programme for bailiffs. The course includes an examination at the end, with a required pass rate of at least 80 per cent, and has now received City & Guilds accreditation.
38 MAY 2012
In addition, JBW has undergone a good governance audit. This audit assessed JBW’s standards of practice and corporate culture against the Good Governance Standard for Public Services, as set out by the Independent Commission for Good Governance in Public Services. Although the standard is aimed at public bodies, JBW felt that, as its services include collecting public money on their behalf, it demonstrates ethical responsibility and duty to both apply the code and provide evidence of its application.
JBW also recently launched a new A BUSY 12 MONTHS
In the last year JBW has: ■Won six debt recovery and enforcement contracts;
■ Invested extensively in technology to develop a bespoke IT platform;
■ Put all directors through an intensive Business Growth Programme at Cranfield University;
■Put all managers on a Level 5 Institute of Leadership and Management course;
■ Created a brand new website and completed a re- brand;
■Launched the Local Authority Debt Enforcement and Recovery (Lader) Forum; ■ Become the first government
outsourcing company to achieve Undertaking Diversity in Business Accreditation (DiBA); and
■ Initiated and run a sector conference to discuss the rationalisation of procurement and the need to promote good practice across the industry.
www.britishparking.co.uk
IT platform called AR-12. This offers the company an unprecedented level of efficiency and complete control over its bailiffs, as well as providing seamless interconnectivity with clients, their service providers and external data providers such as the DVLA. An investment of £1m was made into the research and development of this solution. Waller said: ‘AR-12 will revolutionise the way bailiff companies operate by placing the customer at the heart of the process. The system gives us complete transparency and control of bailiff operations, and provides us with a means to increase collection rates while simultaneously improving customer service. Since its launch, AR-12 has already delivered a 36 per cent increase in collections for our largest client and we are looking forward to extending these rewards to all JBW clients throughout 2012.’ Jamie Waller is a spokesperson for the
industry and liaises with government bodies on issues surrounding enforcement and legislation. To enable open debate, JBW set up Local Authority Debt Enforcement and Recovery (Lader) – a forum that brings council officials and representatives from the bailiff industry together. Waller said: ‘The forum provides local authority officers with an ideal platform to discuss the challenges and solutions in what is becoming an increasingly important area of local government.’
The next Lader conference will take place at the House of Lords later this month, with a focus on the government’s review of bailiff services and reulation of the industry.
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