upfront
Collect_Serv_advert_BPA_60x265_update_Collect_
IT’S NOT WHAT YOU CAN DO FOR THE BPA...
What can the BPA do for you, asks Patrick Troy on the eve of the biggest event of the year
Parkex, this year taking place in the splendid Olympia in London. Parkex has always provided an excellent
N
opportunity for all our members to network with each other, as well as with potential clients and suppliers. From the BPA’s perspective it is important that we ensure the right audiences are at Parkex to create the appropriate mix of suppliers, clients and colleagues. We have always tried to ensure that we
ow we are in April, the main annual event in the parking calendar is upon us, namely
We need to engage with
everyone in the country who is involved in parking
encourage the right people to attend Parkex to make the event a success. For example, we need to engage landowners and property developers, as well as those involved in managing railway car parks, airport facility managers, those providing car parking at shopping centres, and so on, to ensure that we talk to everyone in the country who is involved in parking.
www.britishparking.co.uk
We have already done this with great success in the healthcare and higher education sectors, many of whose representatives will be present at this year’s Parkex. All of this makes for a richer selection of exhibitors and a higher quality audience for our members to engage with. Our seminar programme refl ects this too, and I am particularly pleased that this year’s programme is quite broad-based in order to encourage that engagement. But we are not complacent. Do let us know if you think we’ve got this right. Those of you who attend, please give us
feedback. Those of you who don’t, let us know why you don’t attend or exhibit at Parkex. We need to continuously refresh our approach to the exhibition to make sure it meets our members’ needs.
It is your event so please help us get it right.
HAVE YOUR SAY Any views? Write to
editor@britishparking.co.uk
2011 Annual ISO 9001 Client Survey Results
96% Satisfaction* *average score across client base
Questions covered Collection Levels, Quality and Service. Comments made include:
“With the help of Collect Services we achieved our 3rd best ever collection rate (2010/2011).”
“I am pleased with the way CSL have embraced new ideas to assist with working smarter and in turn raising the returns levels.”
“I have not had one complaint about them.”
“Collect Services provide a high level of management information along with the Annual Report which also benchmarks against previous years performance.”
“Collection Rates appear to match or improve on those being achieved Nationally.”
“We don’t receive many complaints.”
“They are efficient in ensuring that all updates to processes and legislation are communicated to us and advise on the latest case law where appropriate.”
“They respond promptly to our requests and have put in place new initiatives to improve the service provided at every opportunity.”
“Payments are passed to us regularly and Debtors seem to be treated with sensitivity as we rarely receive expressions of dissatisfaction.”
“A reliable and professional company at all times.”
“Not one of the bigger companies but does mean they are able to use innovative ideas when it comes to debt collecting.”
“We value their experience. Their attention to legislation. Their management of their Bailiffs. Their adherence to Council guidelines. Their complaints policy. Their willingness to meet our requirements.”
Contact us at: E:
collect@collectservices.com T: 01895 626610
www.collectservices.com
Simplicity
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66