Dave Kerrison, programme manager at North Staffs Health Intelligence Service, details the positive feedback that the pilot of NOMAD with Olympus devices has been having at one trust.
N
orth Staffordshire Combined Healthcare Trust has been piloting NOMAD with Olympus
devices since August 2011. NOMAD is implemented across three departments on three separate sites – namely Neuropsychology at Bucknall Hospital, the Sutherland Centre and the Greenfields Centre – and is due to be rolled out to the Lymebrook Centre in Bradwell and Brandon Centre in Cheadle.
Comments from users can be seen below.
Secretarial feedback:
“NOMAD saves time on daily tasks allowing me to focus on patient care, ensuring letters and reports of the highest quality standard go out on time. A great saving in time has been achieved now that the latest demographic details are automatically downloaded from CHIPS (our PAS). Previously we had to check the latest details on CHIPS for each patient.”
“NOMAD provides an overview allowing work volumes to be managed efficiently, particularly in times of high volume, sick leave and annual leave. Authors’ work loads can be allocated over multiple secretaries in a simple drag and drop action. Managers can provide cover during staff shortages. There are only three secretaries in our department yet we were still able to manage our workload when one went on long-term sick leave. Normally backlogs would have built up. Previously I could only allocate two hours per month to other tasks. I can now allocate at least two hours per week.”
paper because we are just sending the letters through the system.” Sharon Carnes (Sutherland Centre Secretary)
Authors’ feedback:
“The ability to insert dictation into the middle of recordings, not having to think about tapes running out and being able to dictate a whole clinic in one go is useful. Checking the letter on screen rather than on paper makes it easier to amend and add info you may have forgotten. The solution is easy and straightforward to use.” Dr Watson (Sutherland Centre)
“My letters seem to be turned around quicker.” Dr Carr (Neuropsychologist, Greenfields Centre)
“NOMAD has helped me to produce dictations quicker and removes the worry that the tapes will go missing or become corrupted.” Dr Peake (Sutherland Centre)
including electronic approval reduces the requirement to run up and down corridors with paper and tapes. Storing the voice file against each job with access to drag and play at a certain point saves time in scrolling through tapes. Individual recordings provide flexibility, preventing having to type whole tapes before moving onto the next.”
“The solution provides a good audit trail and single view allowing administrators to follow the process across departments or the trust as a whole. Outstanding work can be seen at a glance and dealt with quickly rather than looking for a piece of paper to move the process on. Urgent files appear in red at the top of my priority list allowing them to be processed quickly. Storage and retrieval of letters is quick and easy.”
“Automated workload management 56 national health executive Jan/Feb 12
“From an author’s point of view the solution is more versatile, allowing dictations to be downloaded from
any location with access to a PC on the trust network. The Olympus devices are robust, easy to use and provide excellent sound quality. The devices allow authors to mark a file ‘urgent’ at the point of dictation. Our doctors would not go back to tapes.” Janette Charlton (Sutherland Centre Secretary)
“Turnaround is much quicker with NOMAD. As soon as the letters are docked the typing can be done and sent back to the consultant for approval. If there are urgent letters we are able to see them straight away and get them typed asap rather than ploughing through a whole tape to find the urgent letter.” Nicola Cooke (Sutherland Centre Secretary)
“NOMAD is brilliant. It just makes things so much quicker. We used tapes before and wasted so much time trying to understand what had been dictated. This system is so much clearer. We are saving on
“Saves paper and I like being able to change things on the PC rather than scribbling on a print out. Now I have remote capability, it is easier to approve and dictate when I have time.” Dr Campbell (Sutherland & Lymebrook Centre)
Initially the trust viewed digital dictation as a replacement for tape systems but NOMAD has opened our eyes that in fact it offers so much more.
As seen from the comments above savings have been seen already and we are due to quantify these through a cost benefit analysis study and a benchmarking exercise. Further savings will be generated from electronic dispatch to GP’s and comprehensive performance review of statistical reports.
For more information
T: 07814 020205 E:
a.bogue@
softechglobal.com
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