Tom Allen, UK healthcare sales manager for BigHand, discusses the efficiency and productivity benefits of better dictation systems.
are well documented, and are universally acknowledged as dovetailing seamlessly with the principles of the QIPP agenda.
T
So much so, most acute trusts and some mental health trusts have already deployed, or begun deploying such solutions trust-wide.
Having tracked this trend for some time, NHS Commercial Solutions has opted to establish a new multi- supplier procurement framework to assist NHS trusts in the buying process, ensuring benefits realisation is not delayed because of any lengthy tendering processes.
The setting up of this framework has been seen as a key milestone by many industry experts, representing the most thorough evaluation of suppliers in this area of the market by the NHS, for the NHS, and in doing so, providing trusts with a best of breed shortlist of suppliers. Evaluations assessed financial stability, professional capability, technical capability, experience and value for money of all suppliers within the market.
Following this thorough evaluation process, BigHand seemingly set itself apart from the pack, finding itself ranked 1st in the two key categories, digital dictation (Lot 2) and Speech Recognition (Lot 3). BigHand employs over 100 staff and has the largest support desk in the digital dictation community looking after its customers. BigHand employs the PRINCE 2 methodology, is an Institute of Customer Service member and has
always focused heavily on quality and delivering against specific customer requirements.
BigHand invests over £1m per year in developing its solution in line with the requirements of its NHS user base. This commitment to technical innovation, coupled with a strong emphasis on working with and learning from trusts, has also seen BigHand become the first supplier in this space to
offer CfH’s ITK compliance, the first to support a trust in rolling out this type of solution on smartphone technology, supporting community based clinicians, and the only supplier in this space to be accepted onto Vodafone’s partner programme, as well as being RIM’s dictation app of choice for their BlackBerry platform.
Currently, in the NHS, BigHand has been or is currently being deployed
he benefits of a robust, well-deployed digital dictation and speech recognition solution
at 28 secondary care trusts (mostly acute, but a significant number of mental health), indeed adding some of the following to its growing client list in just the last 12 months:
• Milton Keynes Hospital NHS Foundation Trust
• Moorfields Eye Hospital NHS Foundation Trust
• Luton & Dunstable NHS Foundation Trust
• Chelsea and Westminster Hospital NHS Foundation Trust
• Colchester Hospital University NHS Foundation Trust
• Belfast Health & Social Care Trust • Barnet, Enfield and Haringey Mental Health NHS Trust
• Pennine Care NHS Foundation Trust
• Sheffield Children’s NHS Foundation Trust
• Sheffield Health and Social Care NHS Foundation Trust
• Kent and Medway NHS and Social Care Partnership
As we near the end of another financial year, it will be interesting to see how this market develops, and to what extent this technology can further evolve to drive further improvements and cost savings for trusts into 2012 and beyond.
For more information
BigHand is offering NHE readers at trusts the opportunity to conduct their own thorough evaluation of their offering. Email your details to
enquiry@bighand.com titled ‘NHE EVALUATION’.
national health executive Jan/Feb 12 43
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