Contents


January/February 2012


In this issue 78


46 72 66 34 108


NEWS 06 Business eye News update 18 Databank Travel and more – the numbers illustrated 24 Conference round-ups EIBTM, GTMC, Sabre & MS-UK 34 Analysis Big hotel brands target the mid-market


MEETINGS AND EVENTS 104 Buying meetings What's hot: ones to watch in 2012 108 Managing meetings in... Paris


FEATURES 30 It's the big night... Business Travel Awards 2012 46 What lies ahead? The experts' hopes and fears 52 Luxury challenge Five-star hotels seek corporate gains 58 BBT tech top 20 The big beasts of travel IT 66 Travel or no travel? London Olympics: top tips for business 72 Travellers' tales How to manage user reviews 78 Green economics Spotlight on sustainable travel policy 84 Knowledge is power Top training for travel buyers 90 Airline survey Highlights from Business T


99 Business Travel Show What to look forward to this year


REGULARS


38 The interview 40 Talking business 42 According to Amon 44 Westminster watch 110 Tech talk 114 Inbox 117 Soapbox 118 Movers & Shakers 119 ACTE column 119 GTMC column 121 Legal 122 Diary of events 122 ITM update


raveller's review


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