Business Travel Awards 2012 Wat the 2011 winner said
"Every year, Chambers Travel Management takes the Business Travel Awards very seriously. We were delighted to take home two out of the three awards we were shortlisted for in 2011. Te recognition is important to us in a number of ways. For our staff it is a great morale booster to be able to celebrate success together on the night and then subsequently to share this success with the rest of the company the next day. It is a great way to show them that the hard work and commitment they give is paying off and being recognised by the industry. Second, it is very important to show our existing customers that they made the right choice of travel management company – the awards are a reinforcement of that and aid client retention. Finally, when we are trying to attract new clients to Chambers, the awards are both a confirmation that we have the right credentials and also a differentiator against our competition. Tere is nothing like showing a prospective client our awards cabinet to assist in winning a bid!"
PAUL BROUGHTON Commercial director, Chambers Travel Management – Double winner: Best sales account management team and Best specialist business travel product/provider 2011
"The completion of the award submission comes at the best possible time of the year for us as an organisation. With the submission being due just before our
official business planning and budgeting season, we use this activity as a gauge to determine our success against our targets and key performance indicators. The completion of the award allows us to discuss
and evaluate the year with our teams and ensures that we are consistently benchmarking our progress year-on-year with regards to research and development of new technology and guest services. This review helps us to focus on future growth and how to continue to enhance the experience of all our stakeholders – our guests, our clients, our prospects, our staff and our industry colleagues. Winning the award underlines our achievements and helps us to focus on continued success within the industry. We believe it also recognises our 'brand ambassadors' (our staff) for their hard work and dedication throughout the year, and it also recognises our network partners and suppliers, all of whom support us in providing a fully rounded and reliable, professional service for our buyers, bookers and guests."
JO LAYTON Senior vice-president sales & marketing EMEA, BridgeStreet – Best serviced apartment company 2011
"To win the Best short-haul airline award and also be nominated for the Best airline worldwide at such a prestigious event as the Business Travel Awards was greatly valued recognition for all of the hard work and dedication of the Flybe team. Equally, it was a huge endorsement of the success of our business model which is committed to providing an affordable, high quality regional service for our business travellers."
STEPHEN HOBDAY Director of sales, Flybe – Best short-haul airline 2011
Monday, January 23, 2012 at London’s Grosvenor House, A JW Marriott Hotel
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“I was thrilled to collect the Best HBA award on behalf of BSI for the second year in a row. The accolade reinforced the BSI brand leadership in this specialist arena and it has underpinned our commitment to technological innovation, knowledge-sharing and strategic account and supply-chain management.
To be recognised as the ‘best’ by such a prominent line-up of judges also acted as testament to the hard work and talent of BSI’s people, and a motivation to continue delivering service consistency and unquestionable value and courtesy to our customers.
Playing an active role in the industry’s growing professionalism, BSI is not complacent about its position but remains on an evolutionary path.”
TREVOR ELSWOOD Managing director, BSI – 2011 Best HBA award winner
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