talking shop THE SECTION JUST FOR AGENTS INSIDE SECTION
61 WISE COUNSEL Barbara Charlton displays breathtaking stamina at this year's World Travel Market and organises a wedding at sea for one long-standing client.
64 ON LOCATION With a selection of the finest Protea Hotels in South Africa, plus – the beguiling Gambia and Kuoni shows off its Barbados properties.
ACE revamps Cruise Convention NEWS
60 IN THE NEWS 62 AGENT TRAINING
BY LAURA GELDER The Association of Cruise Experts (ACE) has announced plans to revamp next year’s Cruise Convention, with two separate events staged for front line sales staff and senior travel executives respectively. In the wake of the association’s first
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TALKING SHOP appears in every issue of Selling Long Haul. It is your opportunity to tell us and your fellow retailers what you have been up to. Have you been on any fams, attended a conference, hosted a theme evening at your agency or sold an unusual holiday? Or maybe your shop is selling travel a little differently to your competitors? Or do you have a strong view on one of the industry’s burning issues? We want to know!! Please send your news, views and photos to Talking Shop, Selling Long Haul, Suffolk House, George Street, Croydon, Surrey, CR9 1SR Tel: 020 8649 7233 Fax: 020 8649 7234. Or email
steve.hartridge@bmipublishing.co.uk
ever ACE River Cruise Expo, held in Amsterdam this November, ACE has rebranded its ocean cruising show. The Selling Cruise Conference is
aimed at customer-facing travel professionals, it will be held on May 1-2 in Southampton. The first day will provide targeted content for delegates, a trade fair and,
IN BRIEF
Cox & Kings shows growth Cox & Kings increased agent sales
by 10 per cent this year, after its best year on record in 2010. Excluding the Middle East, the increase is actually 28 per cent. Catherine Baer at C&K said: “Our support for the trade has been rewarded with amazing bookings including a £44,000 one to Australasia".
www.coxandkings.co.uk
Winter winner from Voyages Voyages of Discovery has an agent incentive to promote its 2011/12 winter cruise season. Until January 31, every agent booking from the winter 2011/2012 brochure will be entered into a prize draw to win a 20-day March cruise for two (with flights) on Oriental Odyssey, from Singapore to Mumbai.
www.voyagesofdiscovery.co.uk
Qantas masterclasses on Aussies Qantas Holidays is hosting training
webinars for agents this month on December 6, 13 and 20. The sessions cover Orion Expedition Cruises, Australia for first-timers and Australia off the beaten track. Attendees could win Love2shop vouchers or Tourism Australia goodies email:qhlonsales@
qantas.com.au.
www.sellinglonghaul.com • December 2011 59
with the day’s events held at one hotel, plenty of opportunities for networking. On the second day, delegates can visit
up to four cruise ships docked in Southampton - Cunard’s Queen Elizabeth, P&O Cruises’ Adonia, Princess Cruises’ Grand Princess and Royal Caribbean International’s Independence of the Seas. Columbus Day will now be staged separately in Birmingham on September 20, and will be designed for directors, senior managers and owner/managers. The day will feature business seminars, debates with keynote speakers, networking and a Gala Awards Dinner. ACE director Andy Harmer says:
“The ACE Cruise Convention has been a great success since its inception in 2007 but we feel the time is right to revamp the event to make it more relevant to individual delegates. He continued: "The Selling Cruise
Conference will offer inspiring and informative opportunities for agents to up their cruise sales. On Columbus Day we will hear from authoritative speakers and celebrate the efforts of particular individuals in driving interest and sales in cruise with the revamped ACE Awards.” Registration for the 2012 ACE Cruise
Convention opens on December 15.
www.cruiseexperts.org
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