The Review
THE LOWDOWN ➔ 'Little extras' that really add up IN BRIEF
NEARLY two-thirds of participants in a recent survey said that their company travel policy is more of a guideline than mandate, with 72 per cent revealing there are no consequences for employees that violate the policy. The figures come from the Global Business Travel Association (GBTA) and Egencia's second annual corporate travel policy and benchmarking study which surveyed over 650 travel buyers across Europe and North America. Ancillary fees were one of the
big topics tackled by the survey, which revealed only 21 per cent of travel managers are currently tracking this tricky area of spend which accounts for around eight per cent of total travel spend. For those that are tracking
ancillary spend, internal expense reimbursement systems are the preferred facility for doing so, followed by corporate charge cards and data from TMCs.
For ancillary services associated
with air travel, companies are most likely to reimburse travellers for baggage fees (91 per cent) and itinerary changes (73 per cent), followed by inflight meals (47 per cent) and wifi access (35 per cent). When it comes to additional fees linked to hotel stays, parking costs (89 per cent) are most likely to be paid back to travellers, followed by internet access (84 per cent),
BCD TRAVEL TAKES NO RISKS
BCD TRAVEL has introduced new travel risk management technology as corporates increasingly focus on their duty of care to employees. New functionality includes pre-trip authorisation, traveller tracking, text message alerts, a travel advisory service, and a premium high-risk tracking and response facility for high-profile individuals travelling on business. “Today’s standard of care has progressed beyond traditional
tracking,” says Torsten Kriedt, head of solution portfolio planning for BCD Travel, the world's third largest TMC. “This broader view brings security, health and safety teams to the table alongside travel, procurement and third parties to ensure that responsibilities are clear, and existing resources are leveraged. Everyone works together to strengthen the pro- gramme to ensure a concerted effort when an incident occurs.”
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airport shuttles (70 per cent), late check-out (24 per cent), early check-in (23 per cent), gym access (21 per cent) and minibar expenses (nine per cent). Overall, the study revealed
that, ”although business travel continues to rebound from its recession lows, it is growing at a much slower rate than we would like to see,” says GBTA executive director Michael McCormick.
• CARLSON Wagonlit Travel (CWT) is working closely with clients to overcome a squeeze on accommo- dation in capital during the London Olympics next year. CWT has been working with suppliers to secure accommodation for those clients that need to do business in the city during the Games, and has secured additional hotel space if LOCOG does not use its full hotel allocation. A white paper has been developed and shared with its UK and global customers to outline the challenges that businesses will face during that time, and the subject will also be discussed at CWT's UK client forum in November. “We are helping our customers to understand that this is about advance planning and communication,” says Pauline Houston, CWT meetings and events and hotel programme director for the UK and Ireland.
• CLICK Travel continues its focus on its own inhouse technology with the development of travel manage- ment software that it claims will 'vastly increase cost efficiency' when booking travel. The new programme, Travel Analytics, is free of charge to clients and is incorporated into Click's existing Travel Manager software. It presents clients with key metrics about their travel programme, including data on air tickets, train tickets and hotel accommodation. The software provides real-time graphs based on travel bookings and allows users to focus on particular areas by filtering data on specific routes or locations, average fares and total journey spend. Click Travel's managing director, Simon McLean, says, “The major advantage of this technology is that the user is able to see whether or not their travel arrangements are the most cost efficient for their needs.”
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