Paying for purchases on board For your convenience we operate a ‘cash free’ system where you simply sign for all purchases using your Cruise Card, which is provided at check-in. As is standard, we will register your credit card at check-in. You can use a MasterCard, Visa, American Express, Diners Club or Visa Delta/Debit card. We are unable to accept Switch/Maestro, Solo, Visa Electron card or Pre Paid Credit Cards. Whilst you are on board your daily spend will be authorised at close of business each day with your card provider. These authorisations remain on your card for up to 28 days. On your return home, you may wish to contact your card provider to clear any outstanding authorisations so as not to affect your credit limit.
We recommend that you contact your card provider prior to your holiday so that they are aware of the change in your spending profi le and that you will be travelling abroad. This will help ensure that you have no problems with authorisation when on board or spending ashore in a foreign port. Should you wish to settle your account with cash, you can do so once on board however, a credit card must still be registered when you check-in. If a card is not registered then your account will need to be kept in credit in order for you to continue charging. Please note that we are unable to accept personal cheques or traveller’s cheques or pre-paid credit cards. You must settle your on board account at the end of each major sector of your itinerary.
Obtaining foreign currency You will be able to obtain suitable foreign currency for most ports of call on board. This can be purchased using cash. We regret we are unable to accept personal cheques, traveller’s cheques or Pre Paid Credit cards as payment for foreign currency. You are able to purchase foreign currency using your on board account. You can re-exchange your foreign currency, but only in the denominations sold on board (subject to on board exchange rates). We are unable to accept foreign coins. All foreign currency transactions are converted using Pounds Sterling.
Please note that, as part of the fi ght against terrorism, international crime and money laundering, EU regulations require all passengers entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit
www.hmrc.gov.uk for further information on how to comply.
Going ashore
Information about the ports In some countries we’ve listed the main destination in the itinerary and shown the port in brackets e.g. Bangkok (from Laem Chabang). In these circumstances we take you to the port advertised
and then offer shore excursions to reach the main destination. Where the ship berths some distance from the port centre, passengers who wish to go ashore independently will usually fi nd local public transport connections and private taxis close to the ship.
At certain ports we will offer a complimentary shuttle bus service (where deemed appropriate).
Getting from ship to shore Wherever possible, your ship will dock at a quayside allowing you to come and go as you please via the ship’s gangway. Sometimes, in smaller ports, the ship will anchor at sea and tenders will offer a free and frequent service ashore, such ports are represented by symbol.
Depending on the number of people wishing to go ashore, you can normally expect to be ashore about an hour after the time of arrival. The symbol indicates ports that we usually berth alongside but at which, in exceptional circumstances, we may need to anchor the ship at sea. While the ship is in port, naturally the restaurants, bars and other facilities (except the shops) are available.
Time in port The time the ship will be in port will vary from cruise to cruise and port to port. For each cruise in this brochure we have indicated under each port whether our port call will be a morning, an afternoon, a full day or longer. In this summary you will fi nd a guide to how long the ship will usually be in port in each case. Morning – A morning call will be a minimum of 4½ hours and a maximum of 6½ hours with the ship usually arriving between 8am and 9am and normally departing between 1pm and 2pm. Afternoon – An afternoon call will be a minimum of 4½ hours and a maximum of 6½ hours with the ship usually arriving between midday and 2pm and normally departing between 5pm and 7pm. Full Day – Normally a full day call will be a minimum of 7 hours and a maximum of 10½ hours with the ship generally arriving between 7am and 10am and departing between 3pm and 6.30pm. However in certain cases where the main destination is further away than normal from where the ship calls (eg Cairo), the call will be longer – up to 15 hours. Full Day & Evening – A full day call with an evening in port will be around 15 hours with the ship usually arriving between 7am and 8.30am and normally departing between 11pm and midnight. Full Day & Morning – A full day call with an overnight and following morning in port will be around 28 hours with the ship usually arriving between 8am and 9am and departing between midday and 1pm the following day. Afternoon & Evening – A minimum call of 9½ hours and a maximum of 11 hours with the ship usually arriving between 12.30pm and 2pm and normally departing between 11pm and midnight. Afternoon & Full Day – A minimum call of 27 hours and a maximum of 29 hours with the ship usually arriving between 1pm and 2pm and normally departing the following day between 5pm and 6pm.
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Two Full Days – A minimum call of 33 hours and a maximum call of 35 hours with the ship usually arriving between 7am and 8am and normally departing the following day between 5.30pm and 8pm.
Please note that the timings given above are guidelines only and the actual times may vary. We will provide you with information on board so you are able to stay informed about our estimated times of arrival and departure each day.
In addition to the above call timings, there are occasions where our ships cruise past scenic points such as cruising in fjords, off the North Cape or through the Panama Canal. In these cases we have given an approximate time of day that we would expect this to take place.
Destination safety The Foreign and Commonwealth Offi ce Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 Ceefax page 470 onwards, on the internet under the address:
www.fco.gov.uk/ knowbeforeyougo, or by telephone on 020 7238 4503/4504. Alternatively, you can contact the ABTA Information Department on 0901 2015050 (calls are charged at 50p per minute).
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