EUNCERTAIN
WHY CSA’S CAN BENEFIT IN AN
CONOMIC CLIMATE
DAN GILKES finds out the features and benefits behind Volvo’s Customer Support Agreements
In an uncertain economic climate, the one thing that you can rely on is market-leading support from Volvo Construction Equipment. With 119 UK technicians, of which 82 are mobile service engineers, Volvo is your reliable partner in the machinery business, from new model delivery through to equipment disposal.
An increasing number of customers have been taking that partnership relationship with Volvo a step further, sharing the risk of machine ownership with Volvo, through a dedicated Customer Support Agreement (CSA). Indeed today almost 60% of Volvo machines sold in the UK are supplied with a CSA, allowing customers to spread the cost of repairs and service while maintaining complete control over expenditure.
Equipment is being looked after by Volvo trained technicians, using genuine Volvo spare parts and Volvo diagnostic tools. However the service that they provide isn’t just related to the way in which a loader or an articulated hauler performs. What- ever the machine, you can be sure that you are working with a global leader in service, quality and environmental awareness.
In a recent customer survey carried out by Volvo throughout Europe, health and safety awareness and environmental pro- tection were among the highest points on many customers’ lists. Plant hire companies and contractors have to show their clients that they are committed to both a safe working culture and an environmentally aware approach to business. That often means that their suppliers also have to demonstrate a similar approach. This extends, for instance, to the responsible disposal of oils and filters from customer sites. Volvo can support your tender process by demonstrating leading health and safety, and environmental credentials.
With fully integrated management systems, every Volvo depot is accredited to ISO 9001 Quality standards, OHSAS 18001 Safety requirements and is also accredited against the ISO 14001 environmental standard. In addition Volvo GB is a RoSPA Gold Award winner for 2010/11, demonstrating the company’s total commitment to the health and safety of staff and personnel on site.
Customers also want to be able to plan preventative mainte- nance and be kept aware of imminent repair costs. When a Volvo technician services or inspects your equipment they are doing far more than changing oils and filters.
Offered in a structure of four coloured levels – White, Blue, Silver and Gold – each Volvo Customer Service Agreement can be tailored to meet the individual requirements of that customer, at every level.
CSAs aren’t just available to new machine buyers either. No equipment is too old, or indeed too small to be covered. Volvo can even provide an agreement that supports non-Volvo equipment, if that is what the customer requires to keep their fleet running efficiently.
THE VOICE PAGE 48
Our offerings are completely flexible. We will work with the customer to tailor it to meet their needs. Whatever their
“ requirement, they
have the back-up of the entire Volvo organisation
“
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