Positive News!
Welcome to edition 16 of the VOICE magazine – the voice of Volvo Construction Equipment in GB.
As we slowly but surely take positive strides in a recovering market I am pleased to announce that the VOICE magazine with its brand new look has been re-established as a biannually published magazine. This is, of course, positive news but it highlights just one of many positives made possible by a complete change in mindset within our organization over the last two years from the shop floor to the executive management.
In the last issue of the VOICE, we were able to report on significant investments for the long term that will benefit you, our customer. The results of the investments at our customer support centres at Immingham, Birmingham, Warrington and our training academy at Duxford are beginning to be fully appreciated by our customers, potential customers and staff alike. Plans are being implemented to continue this investment throughout the rest of our facilities during 2011 and will be reported on in the next few issues of the magazine.
Besides our usual round up of news and special applications this edition looks at the benefits of investing in a Volvo customer support agreement (CSA) and how our integrated management system can reduce our customers’ overall risk. We also report on our positive efforts in reducing our carbon footprint on the environment which is further endorsed by the introduction of our 2011 products featuring Stage IIIB compliant engines.
I hope you continue to enjoy reading our magazine. Enjoy!
Val Ledden Managing Director
CONTENTS
14–21 New Products Abound
36&37
CHC Takes 29 Volvos in Fleet Renewal Deal
42&43 Volvo is awarded another presitigious order from ALC for the ministry of defence
46&47 Two years of
smooth operation – CHECK
51 Volvo singled out for first class customer support and product reliability
VolvoCEGB
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The VOICE is a magazine published by Volvo Construction Equipment Duxford, Cambridge, England CB22 4QX Tel 01223 836636 Fax 01223 832357 EDITOR:
mark.gunns@
volvo.com
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