36 HealtH Matters
COunsEllIng sErvICE
HIgH quAlITy SErvIcE
rESPoNSE FollowS
murPHy rEPorT
PublIcATIoN
The HSE National counselling
Service experienced a surge in
W
hen the ryan report was published, abuse. We made a connection with the
we provided a front line service to Department of Justice so that we would
survivors of abuse and we experienced a be advised at the earliest opportunity when
demand for its services following
70 per cent increase in our referral rates. they anticipated the Murphy report would
the publication of the ryan
We had a 116 per cent increase in referrals be published.
report in may 2009. rachel
from clients who reported that they were We developed a partnership approach
abused whilst in institutional care. 80 per with Faoiseamh, Connect, the Dublin rape
Mooney explains how the
cent of these clients made contact with Crisis Centre and One in Four. We provided
Service used this experience to
us for the first time. this surge in referrals a Helpdesk, which was staffed by qualified
prepare for and respond to the
has had a serious impact on our ability to clinicians who provided a triage service
respond given our finite resources. to callers. Helpdesk advisors were given
publication of the murphy report
the Directors of Counselling and staff specialist training by service providers to
six months later in November met and reflected on the impact of the enable them to provide up to date and
2009 (The ryan report dealt
ryan report on our service and used accurate information to callers.
an action learning and evidence-based the Helpdesk was available from the day
with an inquiry into abuse of
approach to prepare for the publication of the Murphy report was published for 12
children in institutions while the the Murphy report and support our client days (8am - 2am). The decision to provide
murphy report concerned a
group and the general public. service for these hours and number of days
Dublin Archdiocese commission
a Helpdesk Model was devised and we was based on our data following the ryan
invited collaboration from other agencies report.
of Investigation). working with survivors of childhood We provided the following:
• A dedicated freephone call centre
• A dedicated page on our website, which
nCS ConFerenCe
could be accessed directly from the
websites of our partners as well as the
The National Counselling Service 10th Anniversary Conference entitled ‘Transforming the Hse website
The faster, lighter PC protection
Shadows’ will take place on September 14th 2010 in Dublin Castle. The main speakers • Contact information was made available
Have you ever imagined what would happen if all personal data stored
will be Richard Bowlby and Dr Felicity de Zulueta. via press, television and radio
on your computer got compromised?
the overarching theme of the conference is to promote a message of hope by • Radio and television interviews were
highlighting the transformative role that counselling and psychotherapy can bring to the conducted to advertise the Helpdesk
The fourth generation of ESET software provides you with advanced
lives of individuals who have been impacted by traumatic experiences in childhood. service at primetime viewing and listening
protection utilising the unique ThreatSense technology. Engineered to
disarm threats even before they strike, our fastest solution ever features
the day will also include a wide range of clinical presentations by counsellor/therapists
increased precision, barring even the most sophisticated of cyber threats
working in the NCS and will provide a unique opportunity to share in the professional By creating this Helpdesk Model, we were from your system.
knowledge and expertise accrued in the NCS over the last ten years. There will also be a able to provide an immediate service to
You can see for yourself. Download a free 30-day trial from
service user perspective presentation (Continuous Personal Development credits may be callers with a human voice at the end of
www.eset.ie
available for attending counsellors and therapists from professional organisations). the phone. the Helpdesk advisors directed
or contact our healthcare partner Helix Health
For further information please contact Anne Doheny on (057) 932 7140/1 or callers to the most appropriate service for www.helixhealth.com
anne.Doheny@hse.ie. their needs at the time and these ranged
from telephone counselling, advocacy
© 2008 ESET LLC. All rights reserved. Trademarks used herein are trademarks or registered trademarks
of ESET. All other names and brands are registered trademarks of their respective companies.
HM Iss6.1 p1-70.indd 36 12/03/2010 15:15:21
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