24 HealtH Matters
OnlInE sErvICEs
cErTIFIcATES.IE
www.certificates.ie is the HSE’s new online ordering system for birth, death and marriage
certificates. dennis prior, Superintendent registrar, HSE Eastern Area civil registration Service
explains how the new online service was developed.
t
he Hse has developed a new online Most orders to date (83.3 per cent) had This initiative has involved a team-based
ordering system for birth, death, delivery addresses in Ireland, however over approach utilising the skills, opinions and
marriage and other certificates that is ten per cent were from the United Kingdom, expertise of a wide-base of staff, from
now available on www.Hse.ie and www. two per cent from the Usa and just under clerical staff on the phone system and
certificates.ie. the new service went live one per cent from australia and France. searching for certificates through to the
just before Christmas and will receive a Some 97 per cent have been processed ICT section and staff of the Office of the
taoiseach’s Public service excellence in less than five days and interestingly, General register.
award for 2010. certificates.ie is also being used for Winning a taoiseach’s award shows all of
Using this website, which has been genealogical purposes, with three per cent the team involved that this type of approach
developed in-house by the HSE’s ICT Web of all orders relating to life events from the to conducting public business is welcomed
services team, anyone can now purchase 19th century. We estimate that during the at the highest level and I would like to thank
certificates of a birth, death, marriage, site’s first year nearly 20,000 certificates will and commend all involved in this project for
adoption or still-birth from the comfort of be ordered online. their contribution.
their home, 24 hours a day, using a laser this project has been transformational
or Credit Card. Certificates are posted in nature, involving changes to work beneFitS to the PubliC
to the client within five working days and practices through a team-based approach. the benefits to the public are many
issued at the standard price plus postage We have seen the true value of examining including:
costs. In the short time since it has been our own way of doing business and using • The ability to order online from any
live it has been used to process nearly our own internal resources – IT expertise, location worldwide, 24 hours a day, seven
2,000 certificate applications, yielding staff initiative and cross-public body days a week.
great benefits for clients and staff and partnership – to create a beneficial new • Orders processed from 19 different
demonstrating a clear demand for this service at almost zero capital cost to countries, with over ten per cent from
new service. the exchequer. the United Kingdom, two per cent from
“using this website, which has been developed
in-house by the HsE’s ICt Web services
team, anyone can now purchase certificates
of a birth, death, marriage, adoption or still-
birth from the comfort of their home, 24
hours a day, using a laser or Credit Card.”
HM Iss6.1 p1-70.indd 24 12/03/2010 15:14:28
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