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Useful information...

Here we have detailed some general information and helpful hints, which we think will help you when planning your

holiday. So start reading!

Brochure validity and prices

This brochure was published in March and the details and prices contained within it are valid from 15 Mar ‘10 until publication of any revised edition or until we or your travel agent advise you further. This brochure offers holidays with departure dates between 15 Mar ‘10 and 31 Dec ‘10. Your holiday must be completed by 14 Jan ‘11. Holidays that extend beyond that date will require a special quotation.

Pricing conditions

Prices are per person based on a minimum of 2 adults (unless otherwise stated) sharing a room. Prices include car hire or airport transfers unless otherwise stated.

Child Prices - where stated are applicable for 2-11 years (unless otherwise stated) when sharing a room with a minimum of 2 adults. Child prices are for length of stay unless otherwise stated.

Teen Prices - where stated are applicable in selected destinations (varies between ages 12-17 yrs, so please confirm at time of booking) when sharing a room with a minimum of 2 adults. Teen prices are for length of stay unless otherwise stated (any additional charges are listed within hotel price text).


Infants (0-1 years) - pay a price dependent on the airline they travel with and this will vary according to the date of travel. Infants are subject to fuel surcharges that may be imposed. On Virgin Atlantic flights, an infant will pay from £150 return in Economy. Prices will be confirmed at the time of booking. Please note that they share a flight and transfer seat with parent/guardian. You may request a SkyCot at the time of booking (for those under 12 months) - limited availability. Should your infant celebrate their 2nd birthday whilst on holiday, a combined infant and child price will apply. Infants are not provided with any meals on the aircraft or in hotels. A small charge may apply locally for a cot.

3rd/4th Adult Sharing - these discounts (where quoted) are either per adult per night or shown as fixed discounts for the duration of your stay. Valid for 3rd and 4th adult only when sharing a room with 2 adults.

Extra Night Prices - allow you the flexibility to create your own holiday. Prices are quoted per person per night and DO NOT include transfers. The extra night prices are not valid for accommodation-only bookings.

Single Supplements - where stated are quoted per person per holiday, in the base room category, for the advertised duration. Single supplements shown for tours are per person per tour and are valid for a minimum of 2 adults travelling together and requiring single rooms. Prices for single travellers are available on request. In the case of tailor-made holidays, the extra night prices are based on 2 adults sharing a room and should therefore be doubled if the room is occupied by only 1 person.

Meal/Gala Supplements - where stated, are per person per night.

Peak Season Supplements - will be quoted at time of booking and are per room per night.

Early booking/bonus offers

Please note these offers are subject to availability and may be withdrawn at any time. Where dates are mentioned, offer applies to stays taken and completed between the dates stated. Please note that proof of marriage is required in order to benefit from the honeymoon offers available at selected hotels. Offers may have been costed into the brochure price so please check at time of booking.

Flight tickets and holiday documentation

After we have received payment of the balance, approximately 14 days before departure, your flight tickets and holiday documentation will be sent to you or your travel agent.

Foreign office travel advice

We recommend that you seek advice from the Foreign Office regarding your holiday destinations(s) prior to your reservation at or by

telephone on 0845 850 2829.

Insurance (this really is important)

You MUST, repeat MUST have proper travel insurance. Not all activities/excursions featured in our brochure are covered by a standard insurance policy. Please check your policy carefully to ensure that you are fully covered for all the activities/excursions in which you intend to participate. If your activity/ excursion is not covered by your policy, it may be possible for you to pay an additional premium to extend your cover to include the activity/ies.

Passport and visas

You MUST have a FULL and VALID passport. Some destinations require you to have 6 months’ validity on your passport from the return date of travel. You should check with the relevant embassy for current requirements, as these are subject to change.

Visas are required by British citizens for a number of our destinations, and a charge may be applicable - for up-to-date information check with the relevant embassy. This information is correct at the time of going to press (15 Mar ‘10). However, circumstances can change and it is your responsibility to ensure that you have the correct travel documentation. All other passport holders should check with the relevant embassy or consulate.

For the USA: If your passport shows you are a BRITISH or IRISH citizen, you do not usually need a visa* and may be entitled to use the VISA WAIVER PROGRAMME (VWP). From 20 January 2010, it will be mandatory for anyone travelling to or transferring through the US under the VWP, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) at

Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.

*Under certain circumstances (eg, if you have a criminal record) you may require a visa and you could be refused entry into the USA.

If your passport shows you are a BRITISH SUBJECT, you WILL need a VISA. This particularly applies if you are Irish but have a British Subject passport. In both these cases, you must check with the US Embassy or nearest consulate. All other passport holders in doubt should check with a US Embassy or consulate. All British passport holders will now only be permitted to enter the States if they hold a machine-readable passport. All passports issued within the UK since November 1991 are machine readable. This is not the case for all UK passports issued overseas, so please contact the British Passport Office if this applies to you or if you are not sure.

Passports issued on or after October 26 2006 must also include an integrated circuit chip capable of storing the biographic information from the data page, a digitised photograph and other biometric information. If your passport was issued on or after this date and does not have this information, you WILL require a visa.

All children, including newborn babies, must now have their own individual passport.

Please Note: Some destinations require a letter of authority if children are not accompanied by both

legal guardians. Please check with us for further information if this applies to you.

If you haven’t yet got a valid passport, we recommend that you should apply for one at least 8 weeks before your holiday departure date. The Passport Service has to confirm your identity before issuing your first passport, and everybody aged 16 or over applying for their first passport will need to have an interview as part of the application process. Please note that this new process will increase the time it takes for your application to be processed. In all cases, the Passport Office advises you not to book any travel arrangements until you have received your new passport.

For full details on passport requirements for your chosen holiday destination, please contact the British Passport Office on 0870 521 0410 or or the US Embassy on

0207 499 9000 or You

should check the most up-to-date requirements before travelling. Further information is available from our website

The name on each person’s ticket MUST match the name as stated in their passport. When making your booking, please ensure the information given to us is correct. Failure to do so may result in significant charges being incurred, as some airlines treat an amendment as a name change and will charge accordingly.

Real World Adventures


Whilst on your adventure, accommodation may be simple with only basic washing and toilet facilities, as you could be staying in a local guest house. Whilst you may not have all the creature comforts that you are used to, it is all part of the experience. In exceptional circumstances where accommodation is limited, guests may have to share.

Meals on your adventure

The standard of food will vary depending on your adventure and meals may be simple or limited in choice. For each adventure the meals included are specified in the adventure description eg: B = Breakfast, L = Lunch, D = Dinner. The adventure operator may not be able to accommodate all dietary requests, including vegetarian.

Safety on your adventure

Your safety is of paramount importance, so it is essential that you listen carefully to any safety briefing by the adventure operator and follow their advice. For some of the activities, the local operator may request that you sign a disclaimer before taking part. This is to confirm that you have been made aware of health and safety requirements and understand any risks involved in taking part in the activity.

Unused services

Please note that we do NOT refund unused services. Any voluntary changes made by you while on holiday will incur additional charges.


The destinations featured in this brochure are occasionally affected by adverse weather conditions, eg hurricanes. Due to their unpredictability, they are a force majeure event and we shall not be liable for any changes to your holiday arrangements, either before departure, or during the holiday, which in our judgment are necessary to protect your interests and/or safety.

To book your holiday call 0844 573 8346

To carbon offset your holiday visit

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