AWARDS
DESTINATION SERVICES
PROVIDER OF THE YEAR – UK & EUROPE
Clearview Relocation T
his year this category was particularly competitive with a huge increase in entries from the widest geographical areas since the awards first began, resulting in two
companies being awarded. Cleariew Relocation was highlighted for providing a range of
outstanding destination services. The judges said, “This entry shone out above the rest ( for UK & Europe). Their care and warmth exudes throughout their entry which is so important when you are dealing with the personal anxieties of moving people globally.” Winners of the award for the second year running, the company
illustrates the importance of putting in the effort to make sure the entry meets all the criteria. “Clearview shared testimonials from all those people who touch on the relocation of the transferee”, said one judge on the quality of the supporting evidence provided.
Commitment to people The judges noted that all sections provided a clear and precise
overview of the company’s excellence with a strong focus on hiring the right people to do the job. The company was praised for attracting great talent as well as demonstrating their commitment to customer care and an inclusive team approach. The judges saw Clearview Relocation’s people management to
be a core strength, having a highly positive impact on the results they achieve. This was endorsed by their operations manager, Julie Beeton, “At Clearview, our ownership and management structure means communication flows quickly and freely, meaning leadership are always aware of and able to offer hands on support, whether that be sharing and adapting to client feedback results, individual staff development needs or supporting with personal staffing concerns.”
Agile service for pets on the move Their case study in the agility section involving a family of four
and three dogs moving back to the UK from South Carolina was scored highly. With an HR manager candidly describing their positive
2018
experience with Clearview. The client commented, “The consultants did a great job of working with us to assist our assignee. We had very little time and his move was not straightforward; not least because of the three dogs. She continually suggested solutions to every issue and kept us fully updated. Ultimately, we reached a good solution and our assignee and his dogs, were very happy.” Some of the challenges Clearview had to navigate through included
liaising with the company to by-pass temporary accommodation to secure a long-term rented property. Location changes, delayed furniture shipment, property viewing and agreement on behalf of the assignee via video and conference call to negotiate with the landlord over the pets and fencing, as well as furniture rental and up-front payments. These were all successfully concluded within a month and dogs and family were reunited on the same day. Other satisfied clients congratulated Clearview for their “thorough
approach, sensitive and clear communication,” and their distinct ability to reassure everyone involved throughout the moving process. One case study that particularly delighted the judges involved an
assignee with health issues involving three moves where Clearview was called upon to intervene and support the removals company at a sensitive time for the family. The glowing client testimonies showed the clear warmth and caring ethos behind the company.
Personalised technology Although the personal touch remains at the heart of their business,
Clearview recognise the need to provide an alternative solution based on technology. Their pilot programme, “E-Locate”, focuses on entry- level assignees and uses enhancements to their APP along with a hybrid approach to deliver a personal service in a technical world. They put their relocation knowledge and experience to good use
which enables self-help for assignees with the added peace of mind that one of their experienced team will be there to support when required.
www.clearviewrelocation.com
56 | Relocate | Summer 2018
Above: Simon Bell, Vivien Mott (Judge), George Holmes, Shino Chivers, Debbie Ward, Zoe Smalley
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68
