AWARDS “I have received positive feedback from our assignees on how their


moves have been managed by Lexicon,’ says Alicia Cadogan Wilson. “The fact that they are able to counsel our assignees through policy and manage their expectations from the outset is key. Lexicon’s soft approach, making time to actually speak to the assignees, is key to them feeling confident that they are being supported and that any queries they have can be answered quickly.” This personal approach is backed by Lexicon’s supply-chain


partnerships and 15 offices globally, which serve client programmes in all time zones across more than 180 countries. It also means CDK’s assignees are able to contact Lexicon Relocation at any time of the day or night, creating an all-round more satisfactory experience. Together, this combination of expertise, efficiency, technological


prowess and support in practice translates to an overall average score of 4.3 out of a maximum of 5 for assignee satisfaction, equating to ‘excellent’ and ‘superior’ service, respectively. This is a valuable testament to the strength and success of the relationship, which is just into its second year.


Building understanding and cultural sensitivity Such successful partnerships are built on more than technical


know-how and spotting opportunities for policy, systems and process improvements. Truly understanding the client, its culture and ways of working are also critical, as is building trust from the get-go, which Lexicon Relocation delivered by listening to what CDK Global aspired to and needed for their programme of moves. “From the outset, it was clear that Lexicon did not view us as just


another client,” says Sarah Goodrick-Meech. “They understand that there is no one-size-fits-all when it comes to customer experience. They took the time to understand fully who CDK is as a business, what our current state is and what we wanted to achieve. They were clear on where they could provide support and their honesty and personal approach spoke volumes in our eyes.”


Developing employees With both Lexicon Relocation and CDK Global prizing


innovation, collaboration and partnership to help their clients’ businesses work better, the companies in many ways are similarly aligned. To support these synergies, Lexicon Relocation trains all of its


employees to help them understand their clients’ unique cultures and ensures global consistency is maintained through ongoing training around programmes and processes, and bi-monthly webinars. Alicia Cadogan Wilson explained how this approach has impacted


positively on her role and the partnership’s success as a whole, “After being a part of an in-house mobility team for three years at another company, the move to CDK, an organisation who outsources their global mobility, was a big change for me. Within my first couple of weeks, I felt comfortable with Lexicon, who helped me to settle in and understand the different policies and procedures. “We are continuing to build on this. Lexicon has been excellent


in understanding our requirements and supporting our business to meet our future needs. Their service to date has been of a really high standard and I see them as a ‘relocation partner,’ rather than a ‘relocation provider’.”


Delivery with a digital edge Adding to the policy changes, personal approach and cultural


alignment between Lexicon Relocation and CDK Global is the importance of effective IT solutions. Lexicon’s fully customised software, Lexicon360° (L360) has made CDK’s once manual processes more efficient and accurate. “There are very few policy exceptions for the assignments that


Relocate Global Mobility Toolkit, available on relocateglobal.com – free information, practical advice and support for HR, global mobility managers and global teams operating overseas


48 | Relocate | Summer 2018


have been initiated since the mobility policies were finalised,” says Alicia Cadogan Wilson. “In terms of the time spent to initiate the relocation request, it takes between 24 and 48 hours between raising the request on the L360 system (by CDK) for Lexicon to assign their mobility consultant.” Through the web-based platform, CDK can access information


at any time over an internet connection and integrate L360 with its HRIS and other reporting systems. Programme performance, activity, management reports, employee records, documents and advisory resources are available to CDK at the click of a mouse. This is further enabling CDK to transform and maximise its mobility programmes in line with its vision and goals.


The judges’ view Ultimately,


this outstanding Relocate Award-winning


partnership exemplifies the benefits to global mobility, employees and the business of finding the right mobility supplier. Through their partnership approach, Lexicon Relocation and CDK Global have worked together to “streamline the global mobility programme, reduce its complexity and enable HR professionals to focus on the resourcing aspects, such as relocation initiation and retention,” commented the judges. “This single policy has increased compliance and simplified


move management, raising satisfaction rates. The introduction of a relocation’s expertise resulted in a more agile policy and relocation programme, which through its core/optional approach, enables tailoring as required to assignees’ needs.” Reflecting on their excellent partnership and impressive results,


Alicia Cadogan Wilson concludes, “It’s important to foster a good working relationship with providers. Since working closely with Lexicon for the last 18 months, I feel they have a great understanding of our business and how we work. Receiving an award for this is the icing on the cake and it means that we must be doing something right!” For Helen Grierson-Shea, this Relocate Award for Outstanding


HR & Supplier Partnership is also recognition of the team’s effort and hard work in delivering these impressive benefits. “We are proud of the collaborative relationships we build with our clients and it feels great to have our team recognised for their efforts.”


www.lexiconrelocation.com Awards coverage continues page 50.


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