AWARDS OUTSTANDING HR & MOBILITY


SUPPLIER PARTNERSHIP


Lexicon Relocation L


exicon Relocation’s partnership with CDK Global impressed the judges for how it freed the HR team to focus on strategic issues linked to talent management – a key goal of global


mobility. CDK Global is a world-leading provider of automative IT


solutions. Leveraging digital technology, it enables clients to connect with much great precision and efficiency through their websites to customers. As the company has grown, so has its global mobility needs to serve its thousands of clients in over 40 countries around the world. “The increase is mainly due to the requirement for the transfer


of critical skills and projects,” says Alicia Cadogan Wilson, global mobility consultant at CDK Global (UK) and its sole point of contact in-house for assignees. “In order to meet these needs, we have moved associates on short-term assignments (who tend to be lower graded). We are also seeing an increase in cross-border move requests and our senior leaders who have teams overseas and therefore required to travel/commute between different locations.” Before the partnership with Lexicon Relocation, which began in


2017, CDK Global (UK) supported its international assignees with an in-house team. However, as the mobile population has increased, so did the complexities of managing assignments and multiple policies. This prompted CDK Global to seek the support of the right specialist relocation management company to help it manage its wide range of home and host country combinations – 16 at present. “Prior to contracting with Lexicon Relocation, CDK spoke


to a few different relocation companies, but we felt like we were just another client to them,” said Sarah Goodrick-Meech, former mobility manager at CDK Global (UK). “Although others were willing to provide the services we required, they seemed focused on how they could add additional cost to our agreement. We needed a partner that could be an extension of our own business and work with us, not for us.”


2018


Driving efficiency and adding value Lexicon – who won the same Relocate Award in 2016 for


its work with the Maritime and Coastguard Agency – listened to CDK to fully understand their needs before forging ahead to research, benchmark and deliver a clear plan to streamline CDK’s multiple programmes into a single core/optional policy agreement tailored to country-specific needs, and that saves the company money. The plan established measurable success factors for the


relocation programme and is relieving the administrative burden on the mobility manager, freeing the HR team to deal with more strategic matters. “This core policy allows HR to focus on other key initiatives,


like employee retention, relocation initiations and improving the global mobility programme, instead of spending valuable time managing and implementing different programmes,” said Helen Grierson-Shea, director of client services at Lexicon Relocation. Beyond cost savings, for example by moving regional billing


to capitalise on local financial conditions, CDK Global is finding the new outsourced partnership has additional benefits. Policy compliance has improved with the introduction of the single policy and, critically for the wider strategic picture, talent management is supported with impressive approval ratings from people on assignment.


Improving assignee experience Lexicon Relocation, as a global mobility specialist, is leveraging


its resources, experiences and technology to deliver excellence, and through a single point of co-ordination (SPOC) model. Every CDK employee on assignment is paired with a global relocation consultant, who is responsible for managing their end- to-end relocation, from initial needs assessment to settlement and everything in-between.


➲ 46 | Relocate | Summer 2018


Above: Stuart Jackson, Helen Grierson-Shea, Richard Lucas


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