MOBILITY REPORT
Flawless Programme
Management Towards becoming a high quality GM programme designer
The latest RES Forum thought leading Annual Report 2018, Global Mobility of the Future: Smart, Agile, Flawless and Efficient reveals key trends in global mobility with new paradigms in GM programme management, agile working and mobility as a lever for talent management. We take a look at chapter 3 of the report on Business Travellers and the ‘SAFE’ model of GM programme management. Professor Michael F Dickmann of Cranfield University’s School of Management and RES Forum partner Andrea Piacentini share their findings.
Assignee and business traveller tracking and management Where MNCs have a mobility Centre of Excellence, it is highly
likely that it works on GM policy writing and management (97%), global vendor management (88%), the management of global tax compliance (76%), assists in assignment documentation (71%agi;) and carries out assignee tracking and management (68%). The latter, however, often still relies on the use of Excel spread sheets (44%) which the RES Forum has lamented in earlier years. Only 17% of companies track assignees in-house using an externally sourced assignee management software tool and 13% have developed their own in-house expatriate software tool. An equal percentage (13%) has outsourced assignee tracking, often using Equus AssignmentPro. Only a minority of tracking software is fully interactive and can share data (12%). Surprisingly, in comparison to our data from 2016, the accuracy
of assignee tracking has not improved. 15% of MNCs state that their system does not deliver accurate assignee data which exposes
these firms to compliance risks. One explanation for this apparent step backwards is that the awareness of GM professionals to the tracking risks involved in cross-border commuting, extended business trips and other forms of non-traditional work abroad has probably increased over the last five years. In addition, respondents have been acutely aware of human error and the limits of Excel sheets/manual data collection. Again, we note a lack in the use of intelligent GM systems. Moreover, we believe that there is the possibility to unearth massive efficiency effects within GM information systems in the future. Extended business travel is argued to have substantially
increased in recent years. Already in 2006, Welch and Worm argue that business travel has become an essential component of global work. Business travellers may travel to a large number of different countries and have to adjust to various national and local cultures and contexts (Baruch et al., 2013). How do firms track business travellers in order not to fall foul of national legislation? They have a range of internal and external choices stretching from data provided by corporate travel agencies, security teams or internal sources. What is most interesting is that more than a third of companies do not track business travellers, again exposing themselves to potential compliance risks. Flawless programme management is likely to look very different. MNCs appear to find it especially difficult to track
extended business travel and they feel vulnerable to compliance problems in relation to this form of global work. In order to strengthen the flawless execution of GM programme management, it is necessary to strengthen the compliance for alternative forms of international work, especially including business travellers.
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