G2E LAS VEGAS PREVIEW
DRGT™ launches its new player app, and an all-new software suite at G2E 2023
Jurgen De Munck and Alfredo Moreno discuss the Company’s plans ahead of this year’s Las Vegas Showcase.
CI: G2E and ICE remain your two key global showings each year; what can visitors to this year’s North American showcase look forward to seeing at Booth 4405? Jurgen: As you know, whilst our company was established almost two decades ago in Belgium, we opened our Lima office in 2012, followed by offices in Mexico, Paraguay, and Uruguay as of 2017 – as a result, exhibiting at G2E became a given. It provides the perfect opportunity for us to engage with our extensive customers base in North and South America as well as the Caribbean. To the above end, much of what we will be launching and exhibiting come 10th October is tailored to, and driven by, the needs of those customers and those markets. Alfredo: As I am sure you are aware: in addition to our own casino management system and jackpot technology, we are also APEX Gaming’s official distributor in Mexico – co-incidentally a business also founded some 20 years ago, and a partnership that continues to go from strength to strength. Jurgen: Yes, and so much so, that by the time G2E gets underway Alfredo’s team would have installed their 1,000th APEX slot machine in the country; we’re also busy finalising a distribution agreement with a 2nd manufacturer, the details of which we are confident will also be finalized in time for our showing in Vegas.
CI: Your association with APEX is an interesting one, but one that makes 100% sense. Product and systems service providers working together – it’s kind of a no brainer. Jurgen: Agreed! We remain a technology company, and a software one at that, and so the association with APEX really works. We do
Alfredo Moreno, Managing Director
our level best to jointly leverage one another’s expertise to the benefit of both our customers, the operators; and in turn their customers, the players.
Our design mantra remains: ‘The Player
First’, and it is our unwavering commitment to that as a software technology developer (and hardware distributor) that drives specifically our technology development road map – a map that we believe will continue to yield significant value from a player engagement point of view, and one that will also offer significant commercial value to operators. We are at our core a software technology company, one that is continuously looking to leverage its own skills, as well as the opportunities created by advances in technology to continue to create better, more efficient, and more enjoyable experiences for our players and the casino operators that service those players.
The fun and excitement of slot (and table) games aside, players want to also be able to access the games easily, understand what jackpots within the games they are eligible for, view any bonusses, free play, vouchers or raffle tickets that may be due to them, and then redeem them there and then, they also want to be able to top-up there account and be able to cash-out hassle free. Whilst they’re able to do all the above via our drScreenUltra 8.8’’ HD player interface, there’s more they’ll be able to do on some new tech we’ve developed and will be launching at G2E.
CI: Does that mean that going forward operators will no longer need to purchase player interface hardware? Jurgen: Exactly that! Whilst we maintain that player cards will become a thing of the past in
Jurgen De Munck, CEO
the not-too-distant future, and that at present a combination of cards and our App is probably the most player-centric option, what the drApp does is present a significant cost saving moving forward for any operator, and one that we believe will set the trend for all suppliers in the future. Alfredo: Whilst casino players are our consumers, our customers remain casino operators and as such our App has been extended to include operator-specific functionality too, with the likes of player- specific push notification functionality, which in our view should be a given, as well as geo-location technology, tailored management tools and reports, staff specific notifications and even ‘key off’ functionality in respect of the likes of hand-pays and fault reparation.
CI: The management reporting you refer to in your new App leverages the advances and developments made in both mobile and web technology as referred to earlier, correct? Alfredo: Yes, but please don’t ask me about how it all works behind the scenes; for that I rely on our CTO Michiel van Dam and his team of developers. What I can say is that at G2E we will also be launching an updated suite of web-based software that is 100% responsive and accessible now from any mobile device; no need for any technical assistance or additional PC-based hardware – it’s all there (with a new look and feel too) in your back pocket. Jurgen: Affording casino operators more time on their floor to engage with their players whilst having access to all relevant real-time reports and game play data on their hand-held device. No installations required; it’s all there, on the web, via their smart phone or tablet, and of course still via their desktop if needs be.
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