BMM qp strip CI
Jun24.indd 1 STATESIDE
19/6/24 09:49
Excellence 24/7 I
n these dog days of summer, who could imagine such a consequential July when millions take their annual summer vacations? This “Jersey girl” lives 15 minutes from the boardwalks and beaches and I see masses of people who just want to forget the stressors of the day. However, work continues, especially for casino workers. Your favorite gambling hall probably never closes, so operations must remain smooth with a smaller staff. Summer may be the most critical time of the year to ensure quality, competent service from on-site employees.
That brings me to reflect on the Diversity, Equity and Inclusion (DEI) philosophy I reported on these past three months. I have learned quite a bit. While I admire gaming’s dedication and commitment to reflect a diverse population, I also question its application.
I’m all for equal opportunity that casts a wide “employment net” to achieve diversity
12 AUGUST 2024
Sharon Harris contemplates just how vital excellence is in all areas of our 24/7 casino culture.
and inclusion. But for me, the expectation of “equity” should be replaced with an expectation of “excellence.” In other words, the DEI philosophy should be aspirational, not obligatory. It is a goal, not a guarantee. Common sense, ambition, a solid work ethic, experience and genuinely understanding customer service are inherent qualities that should top the hiring list.
I believe the only reason anyone should be pushed ahead or pushed back is because of their individual talent or lack of it. This is especially critical in careers that involve health, security and safety. For example, July 2024 will go down as among the most earthshaking months in American political history. On live televisions, the world witnessed the attempted assassination of former President Donald Trump, plus the murder of one and severe injuries to two other campaign rally attendees in Pennsylvania.
I can remember the 1960s
assassinations of President John Kennedy, Martin Luther King and Robert Kennedy. I also remember two attempts on President Gerald Ford in the 1970s. When President Ronald Reagan was shot in March, 1981, I was actually buying a new car. That was the last attempt on a political figure’s life. Fast forward to now. Kim Cheatle, the Secret Services’ second female director, worked for the department for 20-plus years. She left and returned to assume leadership in 2022 when recruited by her friend, First Lady Jill Biden.
Was she actually qualified to oversee such a crucial agency? Who knows, but the number of agency personnel missteps and disastrous operational procedures proved Cheatle’s real incompetence. She was in way over her head. Sure, Cheatle checked off some demographic boxes. She soon publicized her 2023-2027 plan that agents focus on
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