FOCUSON DISTRIBUTORS
KitchenEX Ltd; investing to make our retailers lives easier
into thriving supplier of Faber Cooker Hoods and ILVE Appliances, having developed a network of independent, regional and national retailers throughout the UK. Key to our success is ensuring that we see
K
Comment by Tom Harris Sales Director, KitchenEX
ourselves as an extension to our retailer’s business; acting as the ambassadors for the brands we supply and love. To create more demand for our loyal customers, in 2022, we have heavily invested 3 key areas: customer service, training and marketing. Our new customer service department handles
all customer queries and liaises with our brands directly, resolving queries quickly and efficiently. Our brand-new training team offer daily video
conferencing training to designers and salespeople from our training centre in Sheffield, as well as face to face training in our retailers’ showrooms. Remote training is more popular than ever allows
itchenEX was launched in 2012, growing from a small family business
us to spend more time with retailers and their teams than ever before. In addition to our training centre, we will also be launching our brand-new e-learning platform in September. This will make training materials even more accessible and will allow us to keep salespeople and designers up to date with new products as soon as they are launched. The marketing department is also expanding.
We have recruited a new Marketing Director, a Digital Designer and are collaborating with SEO and PR agencies. Our marketing strategy is increasing brand awareness and, most importantly, is creating demand for both Faber and ILVE across the UK. Retailer resources are being updated regularly, meaning it is even easier for retailers to set up and sell our products online. Investment means making our retailers lives
easier, creating leads, supporting their staff, saving them time, and taking their concerns seriously. These core values are at the heart of all we do at KitchenEX.
KitchenEX; the next generation I
n October, KitchenEX Ltd celebrates 10 years of being in business. The
company was started by directors Vicky and Jason Harris in 2012, along with their son Tom, who has worked from the ground up, now leading the sales team in the role of Sales Director.
In that time, the business has grown rapidly, the
industry has developed and ways of communicating with customers has changed. As part of development of KitchenEX, the 10-year anniversary it’s the perfect time for the next generation to play a vital role in the running of the business. “Although Jason and I are still very much
involved in the business, it’s time for the next generation to step up and grow KitchenEX to the next level. We have a committed management team that are passionate about what they do. Over the last 18 months, we have already seen huge growth. Fresh ideas and innovation are key to future growth, and we are both excited about the future.” said Vicky Harris, Director. As part of this milestone, KitchenEX are
rebranding and renovating their showroom in Sheffield. “We are investing in our showroom to improve retailer training, and to support the exciting marketing activities we have planned over the next 12 months. We have a big vision for our brands and can’t wait to share our latest plans with our retailers.” said Laura Gardiner, Marketing Manager. To follow KitchenEX on their journey, visit
the website.
u0114 399 8672
uwww.kitchenex.co.uk
24 BKU AUGUST 2022
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80
