thebiginterview
can’t reach my IT technician, it could cause significant problems for my business. Tis highlights the critical nature of IT services. Historically, the IT industry has faced significant challenges, such
as the impact of events like 9/11 on technology professionals. Over the years, we’ve focused on helping small and medium businesses deliver IT services efficiently. We’ve been doing this for 24 years, and our approach has always involved a lot of automation, which has now evolved into AI. Our goal is to enable a 5, 10, 20, or 100-person business to operate
like a 10,000-person company. We help manage hundreds of different customers at scale without adding hundreds of more engineers, which would be too costly and not scalable. Trough automation and AI, we help SMBs operate efficiently and effectively, addressing the industry’s profit margin challenges and ensuring critical IT services are always available. We host a lot of events globally, including four major ones: Kaseya
Connect in June in Las Vegas, Kaseya DattoCon in Dublin, Kaseya DattoCon in Sydney, and Kaseya DattoCon in Miami. Kaseya Connect attracts about 5,500 partners from all over the world, mostly from North America, with around 100 attendees each from Europe and Asia. DattoCon in Dublin and Sydney each draw about 1,500 to 2,000 partners. In addition to these global events, we also organise local Kaseya
Connect events. Tese are smaller, free events for our partners, held over one day, where we cover a lot of content. Topics include M&A profitability for MSPs, technology updates, and genius bars for attack systems. Tese events are a great way to engage with our partners and provide valuable insights. We’ve also started hosting more intimate, personal events with
30-50 attendees. Tese smaller gatherings help us maintain strong relationships and partnerships. Te unique relationship we have with our MSP partners is unlike anything I’ve seen in large enterprise tech companies. Tese events are crucial for fostering that connection and ensuring we continue to support our MSP communities effectively.
What makes you different from your competitors. How do you support SMBs? We’ve grown up in the IT service management space, particularly with Managed Service Providers (MSPs). Our approach to the Small and Medium Business (SMB) market is very unique. Large enterprises and tech companies oſten struggle to penetrate this space because they lack the agility, cost models, and deep understanding of SMB needs. At Kaseya, we understand the unique needs of SMBs. Tese businesses rely heavily on our solutions for their livelihood. Tis deep understanding is a significant differentiator for us. A major area of differentiation is our ability to reduce vendor fatigue.
Unlike large enterprises that have dedicated procurement teams, SMBs don’t have the bandwidth to manage multiple vendors. We address this by offering a comprehensive platform with over 40 functions, effectively consolidating what would otherwise require 40 to 45 different soſtware solutions. Another key differentiator is our autonomous integration of
technologies. We integrate various technologies within our platform, something no other vendor does at our scale in the SMB market. Tis integration ensures that all components work together flawlessly, providing a cohesive and efficient solution.
www.pcr-online.biz Lastly, cost is a critical factor for SMBs. While comprehensive
security solutions are desirable, they are oſten perceived as too expensive. Our Kaseya 365 subscription changes this dynamic by offering a full suite of endpoint management, including security, backup, and monitoring, at a fraction of the traditional cost. Tis makes it possible for SMBs to access top-tier security solutions without breaking the bank. For instance, instead of spending £30 per endpoint, our solution costs just £3, making it highly cost-effective.
Tere’s a lot of acquisition activity – can you share any insight into Kaseya’s strategy? As we continue to grow, our goal is clear: value creation for Kaseya. Te firm that acquired us 11 years ago typically operates on a seven to ten- year mandate. When we acquired Datto for $6.3 billion, we brought in two more investors, TPG and Temasek from Singapore, which gives us another seven to ten-year window for development and value creation. Tere are two strategies we could follow. One is to buy a bunch of
technologies, cut costs, and sell them off. While there’s nothing wrong with that approach, we prefer a value creation strategy. Tis involves acquiring various technology companies, integrating them, developing them, and addressing real product-market issues. We believe we have the right platform for this exponentially growing market. Looking ahead, we aim to be among the top five most valuable
IT companies. Tis is an ambitious goal, but we are confident in our strategy. Our focus is on providing a complete IT security management platform, and we are investing heavily in AI and other technologies to achieve this. AI, in particular, will play a crucial role in automating repetitive tasks and improving efficiency, which is essential for our growth. While I can’t reveal everything, I can share some insights into our
strategy. Sometimes we acquire companies and keep it private for a while. Tis is oſten because the technology or company isn’t ready for the market adoption we envision. We buy mature technologies that are on the rise, invest more money into them, and integrate them into our platform. For example, we acquired Rapid Fire Tools in 2018. It was a great technology, but we didn’t announce it for 18 months because we needed to invest more and ensure their back-office operations were solid. Another acquisition from seven years ago was kept under wraps for three years to avoid disrupting the critical solutions our partners relied on. We knew it filled a gap in our IT Complete platform. Our acquisition of Datto was public, and it was a challenging
process as it was our first public acquisition. Since then, we’ve made about half a dozen acquisitions, focusing on cloud management, security, and AI. We’re investing heavily in AI to automate repetitive tasks and improve efficiency. Tis market is well-suited for AI, as we’ve been automating tasks for over 20 years. By using machine learning algorithms and technologies from our AI acquisitions, we can join the dots more effectively. Owning the code and release tables of these disparate companies
allows us to control the management and integration of these tools, similar to what Microsoſt did with Word, PowerPoint, Excel, and Skype. Tis strategy has worked well for us. We buy these technologies, bond with the founders, develop and enhance the products, invest heavily, and integrate them into our platform. Tis approach enables us to grow and offer comprehensive solutions to our partners.
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