thebiginterview
PLUGGING
SUSTAINABILITY INTO THE CHANNEL
Sarwar Khan, Sustainability Director for BT’s Business unit, talks to PCR about the company’s long-standing commitment to sustainability, the growing
regulatory landscape, and the practical steps channel partners can take to prepare for a low carbon future.
C
an you tell us a little bit about your background? “I’m the sustainability director for the business arm of BT, working with our UK based customers all the way from
small and medium businesses through to blue chip multinational corporations and public sector organisations in between.” Khan has held the role for nearly five years, aſter previously working in BT’s strategy function, where “we saw increasing demand and sustainability was becoming strategically important.” Before joining BT, Khan spent more than a decade in the energy
sector. “I started off my career in E. ON, and I worked across the Nordics… on large onshore and offshore wind farms… and then moved to Germany to work on the Innovation Hub looking at decentralised energy solutions. Tings like solar PV, heat pumps, EV chargers, microgrids – things that are really cool now, but no one really knew about in 2011.”
12 | May/June 2026
How has BT embedded sustainability into its strategy? “Sustainability is nothing new to BT. It’s a core part of our purpose, which is ‘we connect for good’. We can’t stand up in public and say that if we’re not seen as being sustainable.” He explains that BT’s strategic purpose is ‘to be the most
trusted connector of people, business and society’, which means that sustainability is not a bolt on but a foundational expectation. “Everyone within the organisation has a role to play in delivering on that strategy and purpose.” Transparency has been the starting point. “We were one of the first
organisations to have a science based target before that was a trendy thing. We were already starting to disclose our carbon emissions and how we were going to reduce that over time.” BT also reports into CDP and EcoVadis, the latter covering broader ESG areas including ethics, human rights, modern slavery, pay equity and governance.
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