34 December/January 2022


05 Retail analysis: The new age of customer experience


10 Retail analysis: A good connection is not just for Christmas


13: Industry opinions


24: Big interview: DivideBuy’s Jo Balsamo on buy now pay later incentives


28: Interview: Google Cloud’s Simon Aldous


34: Remote/Hybrid workforce: Remote working and how businesses are risking their data


36: Remote/Hybrid workforce: Top 6 home cybersecurity techniques for remote workers


38: Remote/Hybrid workforce: Small businesses: The future of the new normal


40: GEKKO: Why consumer electronics retailers must develop a new ‘experience- centric’ playbook


42: Interview: Acer UK’s Nick Walter


44: Top 5 Tech: Quickchannel’s Viktor Underwood


46: Top 20 predictions for 2022


50: Sector Guides: Remote/ Hybrid workforce


54: Sector guides: New products


56: Life in the channel: Malwarebytes, Amy Appleyard


58: Life in the channel: e92plus’ Mukesh Gupta


61: Sustainability Spotlight: Agilitas’ Shaun Lynn on going green


58 28


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