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CONTENTS 14


4 NEWS: Washing machines recalled by Whirlpool 6 NEWS: First-half profi ts at Dixons Carphone take a dive


8 NEWS: Futuresource Consulting’s Audio Collaborative event returned 2019


10 OPINION: The current retail environment is tough, but if you’re still standing tall after the vital Christmas period, then you’ve had a cracker, writes Daniel Todaro


11 OPINION: Chairman of Euronics, Steve Scogings, speaks about his fi rst year in the role


14 THE ERT INTERVIEW: Further innovations ahead for Beko this year, but MD, Teresa Arbuckle, tells ERT “we don’t just do technology for technology’s sake”


18 ANALYSIS: What home entertainment technology will be on consumers’ wish lists in 2020? We fi nd out


20 PROFILE: Smeg speaks exclusively about its product plans for the coming year


22 ANALYSIS: Connected kitchen appliances are leading the way. But what else will consumers want to see?


26 ANALYSIS: 4K UHD and Dolby Atmos are driving high- end home cinema. Steve May reports


30 BUSINESS: Common Self Assessment mistakes and how to avoid them


32 PROFILE: ERT Turning Point Award winner, Dacombes of Wimborne, installs a brand new home cinema demo room. MD, Matt Renaut, tells us all about it


36 TAKE A TOWN: This month’s mystery shopping team heads to Central Sussex


The team: Editor


Jack Cheeseman 01372 414 298


jackcheeseman@ertonline.co.uk


Publication & Event Manager Mike Gammon 01372 414 299


mikegammon@ertonline.co.uk


Media Director Paul Ryder


info@ertonline.co.uk Design


jellymediauk.com


To subscribe to ERT or change your subscription details, visit: www.ertonline.co.uk/registration Or email: subscriptions@ertonline.co.uk


Contact us:


General enquiries info@ertonline.co.uk Editorial


editor@ertonline.co.uk Published by:


PM Group Worldwide Mansard House Church Road Bookham Surrey


KT23 3JG 01372 414 299 ABC certifi cation


ABC total average net circulation: 6,000 (for the issues distributed between January 1, 2016 and December 31, 2016) Total net circulation for the audit issue: 6,000 (cover issue December 2016)


Views expressed by the contributors do not necessarily reresent those of the publisher, editor or staff.


© Copyright 2019 PM Group Worldwide. All rights reserved. No part of this publication may be copied, reproduced, transmitted, photocopied, recorded or stored on any retrieval system without the prior written consent of the publishers.


www.ERTonline.co.uk for news, opinions, blogs and analysis FINALIST – PPA INDEPENDENT PUBLISHER AWARDS, 2017 & 2016, WINNER - 2015


32 22


Dec/Jan 2020 ertonline.co.uk


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