NEWS | Industry Events


Bright future for smart vending


The increase in demand for self-service technology, and the implementation of IoT and AI services such as cashless transactions and cloud-based systems are primary factors driving the smart/intelligent vending machine market. According to a ResearchAndMarkets


report, the market is expected to reach a value of $ 15 billion by 2028 growing with a rate of 12% during 2022 to 2028. But the market does have some hurdles. High initial costs and rising security issues are some of the major challenges hindering the growth of the global Smart Vending Machines market. The initial cost of a smart vending machine is much high than the conventional vending machine as smart vending machines have different features such as an AI interface, touchpad, fast transactions, and more. Rising security issues such as burglary and vandalism of smart vending machine is also common throughout the globe, which is hindering growth. The COVID-19 pandemic slowed the growth of the market, owing to the


shutdown of production activities in various industrial areas including smart vending machine manufacturing units. As a result, production showed a decline in the global exoskeleton market.


Competitive Landscape The market is significantly competitive with around 200 big names, which include globally diversified players, regional players as well as a large number of country- niche players each with their niche in smart vending machine manufacturers. Large global players constitute 15% of competitors, while country-niche players represent 55% of competitors.


Recent developments related to major players


In May 2018, Crane Payment Innovations released new cashless items and enterprise software for vending machines, which are the telemeters of the future, created to give vending machine operators flexibility and options. In January 2021, Westomatic Vending Services launched a smart Nutritional Drinks Dispenser that is going to be delivered in gyms to avoid the spreading of germs and bacteria with its new completely cashless technology.


Conclusion The increase in demand for self-service technology and the implementation of IoT and AI services such as cashless transactions and cloud-based systems is expected to drive growth significantly for the global smart vending machines market. Though the market is highly competitive with 200 participants, few global players control the dominant share and country-niche players hold a significant share. North America accounted for the largest market share among all regions within the total global Smart Vending Machines market in 2021.


Caffeine Limited appoints new operations manager


Jodie Makin has been appointed operations manager at UK coffee machine specialist, Caffeine Limited. She brings a wealth of experience to


the role, which sees her co-ordinating the work of the different departments at Caffeine to ensure customers get the high levels of service they’ve come to expect. Before joining Caffeine, Jodie was


with Costa Coffee for nine years, working her way up from Barista to store manager before moving to Costa Express and gaining experience of a range of equipment. At Costa Express she worked as brand coach, providing training across the south of England. After that she moved to the international operations team, where she helped introduce Costa Express to new markets as well as supporting the growth of existing markets in Europe, the Middle East and Asia. This has given her an excellent understanding of the coffee industry, which will play a key role as Caffeine continues to expand and serve dealers and existing and new customers. Jodie said: “Everyone here has a great


attitude, we want to get stuff done and do things for the right reasons,” she says. “It’s a varied role, I get to be hands on while also dealing with corporate strategy. It’s almost impossible to get this mix in a corporate setting, and that’s one of the reasons I love the whole family-run element of Caffeine.” “The equipment and the coffee we sell is


amazing,” she says. “It’s fun to be working in an industry you’re passionate about.” With Caffeine going from strength to


strength, Jodie is keen to help maintain and enhance the standards of service their customers expect. “It’s the mix of quality, expertise, and passion that our customers love us for. I’m looking forward to supporting them as they continue to ride the ever-changing waves of the coffee world and helping them to give their consumers the best possible coffee experience!”


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