VENDING SOFTWARE
Four steps to success
F As cashless as possible I
n the current fast-paced technologically advanced world, the latest vending management systems (VMS) are helping
operators navigate the changing landscape with ease.
As the world remains in a post-pandemic era, consumers also demand the most contactless approach possible. Likewise, with a growing portfolio of locations, operators want the same quality of convenience and support that retail has awarded the consumer. Rutger Planken—365 Retail Markets, Head of Europe, says: “In today’s ever-changing vending landscape, operators need to be able to spend less, sell more, and gain control of operations. Additionally, they need to rinse and repeat that streamlined process for multiple locations all while staying up-to-date on the latest payment acceptance methods. This leaves vendors scrambling to find a technology provider that truly offers an all-in- one, holistic solution—especially if they also manage micro market or dining businesses. The vending management software industry has answered these calls for help with
single, closed-loop systems allowing operators to: • Receive real-time alerts regarding jams or device failures • Cut inventory cost by ordering precise amounts with prekitting • Track products from warehouse to restock with warehouse management capabilities • Eliminate unnecessary stops with dynamic routing capabilities • Reduce theft, remotely check cash meters and track money bags Within the last fiscal quarter, the industry has welcomed 4G, Europay, MasterCard
& Visa (EMV) payment devices that connect natively with those vending management systems to not only accept all forms of payment but also collect information on sales and payment trends to help them make informed decisions about their business to positively impact their bottom line. The latest in VMS solutions generate more than 70 different reports inside vending software chronicling machine stock-outs, product sales, top ten products, and trends on problematic equipment. Despite the challenge of keeping up with technological advancements and consumer demands, vending machine operators can now manage vending business functions with ease as VMS providers continue to innovate the market.
our key innovations which drive improvements and help operators adapt and thrive during the current challenges have been pinpointed by unattended self-service giant Selecta Group.
1. Digital transformation This has been a key enabler for Selecta Group which boasts that all its machines are connected, and they can be monitored in real time revealing all the latest transactions and technical breakdowns.
2. Artificial intelligence driven Service Excellence Selecta software uses artificial intelligence to deliver alerts about when to visit machines highlighting the exact task that needs to be completed. It can predict when machines run low in stock based on historical transactions, joy ambassadors’ (mobile vending operators) visits, machine health status and input from operators. Trigger rules can be set for various types
of machines which will help the system to be more accurate on prediction. The software is quickly adaptable as the triggers are dynamically set.
3. We bring only what we need Pre-kitting is a way of operating which simplifies warehouse and joy ambassador activities. Machines for the route are pre- packed in boxes so the next morning the joy ambassador simply loads the van and goes on a tour. Pre-kitting also brings to 0 the number of returned products after the tour has been completed.
4. Getting more machines connected Seeing the benefits from having telemetry in machines, Selecta tends to get more machines online so operators can have overview of all point of sales in one system.
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