NEWS | Industry Updates
New PIN verification rule impacts vending
Last month the UK entered a new era for contactless payment, which effectively means consumers will be asked for verification by PIN after five contactless transactions. VI spoke to Worldline’s Paul Weston about the changes and the significant impact it might have on the vending industry. The new legislation, the second Payment Services Directive (PSD2) came
into play on March 14 after a six-month delay by the Financial Conduct Authority (FCA) and means Strong Customer Authentication (SCA) will be enforced for online transaction. This new requirement could affect
thousands of vending machines across the country which have a contactless payment device but no facility to enter a PIN. The danger is that customers and transactions may be lost on the basis that payment has not been accepted. “You could end up with a situation
where you keep tapping your card and then walking away dissatisfied, not knowing whether you card has been billed. This will restrict the market and its ability to sell goods,” Mr Weston contends. While the new regulation is
intended to enhance the security of payments and limit fraud during this authentication process, there will be those in the vending industry who might be caught out. Many of these have been eager to hear more and through the Automatic
Vending Association (AVA) Worldline has been able to brief members and also advise them on a solution the company has to minimise any disruption the new legislation may create. Worldline works closely with a number of vending companies from small
family run businesses right up to global household entertainment companies in the supply of payment terminals for the unattended environments. However, its expertise in UK transport – the company manufactures and
produces train station ticket vending machines – has enabled Worldline to examine footprint, size of terminals and cost of manufacture to come up with a new 3-in-1 payment terminal. Mr Weston explains: “What we’ve done through our experience of
knowing terminals and looking to cut costs is to reduce that down into one terminal – the Valina – the footprint is a lot smaller; it has PIN on glass; it has a contactless reader built into it; and it also has a magstripe card reader facility. “It’s much more effective at taking payments and has the ability to help
our vending companies to accept payments where at the moment they use contactless only. “This facility to take a PIN is a very important thing for the vending
industry and we are now seeing a number of people coming forward to find out how they can get around it.” There will be those in the vending industry who have invested heavily in
contactless payment and are happy with their investment and how it will affect their custom, however for those who have some concerns about losing customers, a solution such as Worldline’s might be for them.
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vendinginternational-online.com
Bag-in-Box water cooler refill wins award
Liquibox has received a silver award from the Flexible Packaging Association for Waterspout, a specialised bag-in-box refill system for home and office water coolers. This is the company's eighth win since first entering the annual Flexible Packaging Achievement Awards competition in 2014. Waterspout is described as a more sustainable alternative to rigid bottles. Greg Gard, VP of R&D at Liquibox, expects Waterspout to disrupt the water delivery market. "Now sustainability is part of the Home and Office Delivery (HOD) value proposition," he said. "Consumers making a healthy lifestyle choice to drink water can feel good about how it's packaged." Gard's team designed Waterspout to overcome the
shortfalls of rigid bottles. Easy-grip handles offer better ergonomics. Instead of empty bottle pileups, the Waterspout system features outer cardboard that can be branded for marketing during the life of the package and recycled after use. Patent-pending Liquibox bags protect the integrity and taste profile of the water. Connection to the cooler is more sterile. "Waterspout makes life easier, safer and more
pleasant for water drinkers," Gard said. "HOD brands can give customers the satisfaction that comes from a better user experience, along with gold-standard taste and quality." The concept stemmed from the Liquibox R&D
team's awareness of the struggle of distributed water systems around the world to keep up with demands of growth and aging. They believe the Waterspout flexible packaging innovation offers a groundbreaking solution for consumers interested in safe water packaged in bulk – and for HOD brands wanting to sell bulk water through e-commerce and retail channels. Gard points out the business benefits to HOD
brands of a more compact and earth-friendly footprint. "Waterspout reduces warehouse space and number of trucks on the road. As a one-way package, there's no longer the need to transport, clean and store empties. More customer loyalty, greater sustainability and bottom-line savings are a winning combination." Waterspout won in the category of expanding the use of flexible packaging.
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