Training
Building, managing and leading high-performance teams
By Barry Hall, Sales & Management Training Consultant with Pinnacle Solutions, the specialist training company working specifically within the electrical wholesaling and manufacturing markets.
G
etting the balance right within your team can be critical to managing your business and exceeding past
performance. Ensuring that everyone buys into your ethos, so that equal opportunity and personal initiative can be maximised, remains a key management challenge. But how often do we get buried in the detail? Lack of time, constantly fire-fighting or not being able to “see the wood for the trees” is something that I frequently hear about. But building and leading high-performance teams is critical if we want to distinguish ourselves from the competition. Team members will come from different
backgrounds, have diverse values and differing priorities, so how can these seemingly competing characteristics work for the greater whole? Diversity within the team can really add to the mix and should be encouraged. Having people that have certain strengths always aligned to the wider business objectives can really develop them to their full potential. People will always focus in on areas of work that they most enjoy – but if you can get the mix right so that particular qualities and attitudes can be used to influence others, then success won’t be far away. Maintaining motivation is key in driving
teams forward. And it is not always about financial rewards. It’s often about staff feeling valued and encouraging creativity and initiative. Your own leadership qualities must reflect a genuine and passionate approach for putting your people at the heart of everything you do. As a result, they will want to influence the way they contribute to the direction the team takes. But beware! If you’re not serious in your
convictions or cynicism is part of your make up, then expect your team to do only the minimum of what is expected of them. Clearly, you cannot ‘tell’ someone to be
motivated. It has to be built on trust and transparent and effective communication. Your team will look to you as an example, as you become the person they want to follow because you say what you’re going to do – and do it!
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Including staff in decision making and helping them to find solutions to their own challenges really does empower them to happily volunteer thoughts that make a positive contribution. Showing your support and encouraging more of the same will only feed itself and the process of building the team goes from strength to strength. How you harness this is up to you! Once you have started to build your team
and to take it to the next level, there has to be an agreed understanding of what, as a team, you are looking to achieve. Having shared, common goals is central to
this. You’re only as strong as your weakest link is a phrase I’m sure most of you will have come across at some time or another. When building teams, we must ensure that
everyone is as strong as they can possibly be, along with the right leadership support that develops people moving forward. Our objective here must be for everyone to be pulling in the right direction, all at the same
time and all of the time. This is a process of collaboration and everyone working as one – with the shared goals being the milestones with which we measure ourselves by. All of this is fundamentally built on trust.
Trust your team to make decisions, trust them to make mistakes (and learn from them) and trust them to take ownership of their own business lives. By doing this, we set them free from the constraints of the mundane, the ‘just doing enough to get by’, rather than facilitating and realising their own potential. We empower them to be creative with ideas that move them and the team forward, doing something extraordinary that really sets them apart from your competition. The result? Loyalty, cohesion, unity and a business model that is so different it provides you with a distinct competitive advantage. For more information email:
info@pinnaclesolutions.net Trust your team to make decisions, trust
them to make mistakes (and learn from them) and trust them to take ownership of their own business lives. By doing this, we set them free from the constraints of the mundane – the ‘just doing enough to get by’.
May 2018 electrical wholesaler | 33 Barry Hall
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