the people they are serving, because they are not bogged down in admin, sourcing and managing a higher level of workload,” she said. “They are getting more time to do
the stuff that they enjoy, which I know from speaking to our customer success managers is the interaction – whether that is your relocation consultant in a global mobility relocation management company, or a direct corporate or travel management company. In addition, the speed and agility of getting those solutions out there is going to cut down cost. We all know that cost is a big thing for everybody at the moment. It does not matter where you are, cost is a huge focus.” William Taylor noted that the
debate around cost savings comes up every year and has been a theme in global mobility “for the past 25 years”. Beverly King also explained how AI
could help to nudge customers towards solutions that were based on the specific needs of the employee, based on other stays that other employees within the same organisation have had, and which could really help to speed up the process by prioritising those recommendations that were most likely to fit the profile of the assignee’s needs. “What is really amazing about
AI and the automation that is all happening right now is that it really does free up the humans in our business to think proactively,” she said.
WHY PERSONALISATION & THE HUMAN TOUCH ARE SO IMPORTANT Beverly King of AltoVita explained that there are various levels of integration that happen between the various service providers when they are supporting a business travel or mobile worker. “That is when we can really
start to personalise and curate that experience, because as we share what is most important to those families with those individuals, we can address that by providing the right solutions, whether it’s corporate housing, destination services, and we are all learning together.” William Taylor from Relocity
emphasised how AI could not provide all the human aspects but could drive greater efficiencies in administration and logistics. “AI is not going to drive the sick
intern to the hospital,” he said. “It is not going to create community events to drive engagement amongst the interns, but the Customer Service Managers (CSMs) on your team can think about that now, because there is more space in their day and in their brain to deliver this. “We know that our industry
can be fuelled by a lot of tactical administrative work that is important, but as we build out these integrations and really look for ways to drive curation and personalisation, I think it creates a lot of exciting opportunities.” A key theme of the summit was how
AI can provide an enriched experience for globally mobile employees and can drive efficiencies while providing a more personal experience. For example, AI can play a key role here in helping providers deliver curated recommendations, from housing and schooling to pet relocation services and area tours, based on actual user behaviour and preferences.
AN APP TO HELP ASSIGNEES MAKE THE MOST OF THEIR STAY AltoVita also unveiled their new mobile app, AltoStay at the summit. The app is for travelling or relocating employees and is designed to streamline the accommodation experience and boost employee satisfaction. From real-time information and push notifications to smart AI-driven local recommendations and extension requests, AltoStay was built to help assignees deal with the practice aspects of their stay, minimising back-and-forth communication and reducing friction throughout the guest journey.
WHY HUMAN EMPATHY STILL MATTERS IN A HIGH-TECH WORLD In conclusion, the panel emphasised the
irreplaceable role
where they are not necessary, and shift time and resources towards higher-impact work such as coaching, emotional support and problem- solving. It can also help with the challenges of meeting the needs of clients and assignees in terms of budget, support, and duty of care. For the global mobility community,
this is not just about convenience, but goes to the core of efficiency, insight, and experience. The relocation management company or corporate buyer can save time and money, while transferees get access to a personalised, intuitive front-end experience. For global mobility teams, the panel highlighted how AI offers the opportunity to have more time to focus on the meaningful parts of the global mobility role. It is not just about reducing costs, but about adding value, so that the assignee has the best possible experience, adding to the likelihood that the assignment will be a success.
KEY TAKEAWAYS FROM ALTOVITA’S SMART, SAFE
& SUSTAINABLE SUMMIT • AI is making huge changes to the industry, particularly in terms of speed and efficiency
• Personalisation is becoming key to the assignee experience, with AI able to assist and provide recommendations to individual clients
• Automation can help reduce costs and workloads for mobility teams who have very heavy workloads since Covid and the rise of hybrid and remote working
• AI can help teams better manage budgets and direct resources where they are most needed and make the most impact
• AI can help organisations ensure they are meeting their obligations for employer duty of care
of people
in crisis response, community engagement, partnerships and nuanced decision-making, but explained how AI can augment and enhance the service being offered to assignees through efficiency and cost savings. What’s more, AI and automation
can help streamline bookings and services, reduce manual touchpoints
• New apps can enable assignees to settle in better at their destination, offer suggestions for services and amenities, and enrich the assignment experience
AltoVita is bringing its iconic Smart, Safe and Sustainable Summit to New York this autumn on 17 October 2025.
Register at:
www.altovita.com/summit- newyork-2025
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GLOBAL MOBILITY
AI INTEGRATION
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