Panellists William Taylor, Beverly King, Natascha Clark & Khadeeja Islam
make a seamless experience out of what is ultimately a fairly complex journey. “As someone who has also been in
the industry for 25 years, the industry as a whole has talked in depth for years about this seamless experience, and I think we are finally at that point where the technology, the commitment from the partnerships, we are really starting to see some advancements along that integrated ecosystem,” he explained. Explaining the complexity of
moving assignees, and how different aspects of the transfer need to work together in order to ensure the move is a success, he asked the panellists to reflect on how the integration of digital platforms had really transformed the way their organisation collaborated with partners, and how it had started to drive a better experience. “It is not easy to move a family from
one point to another across the border and make that a great experience and get them set up for success,” he said. “It takes many different individuals, systems, platforms, content, support throughout that journey, and so as
“ WHAT IS REALLY AMAZING ABOUT AI AND THE AUTOMATION THAT IS ALL HAPPENING RIGHT NOW IS THAT IT REALLY DOES FREE UP THE HUMANS IN OUR BUSINESS TO THINK PROACTIVELY.” BEVERLY KING, ALTOVITA
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we look to the future, this integrated mobility ecosystem is really going to start driving greater efficiency and really best in class relocations.” Natascha Clark, Director of
EMEA Business Development, Bristol, said that integrating the different aspects of the move was highly beneficial. “When we think of the experience
of the employee and the family who is going through the journey of moving from A to B, there are so many touch points in their lives,” she said. “We want to make that journey for the individual and for the family, really smooth and exciting, so that when they hit the ground running at the host location, they are ready for whatever is coming next. “I believe the integration of all
the ecosystem partners in an ideal way would reduce those touch points and therefore give a huge advantage to the individuals and to the corporations as well.” Khadeeja Islam, Head of Global
Mobility, Aggreko, explained what a corporate buyer was looking for in a relationship with a partner. “We are actually looking for
seamlessness,” she explained, “and anything that will automate and take away manual effort from all of the different stakeholders involved in the whole process, end to end. “Having an integrated ecosystem
will allow us to be able to do that, and from a corporate buyer’s perspective, and it will allow us to focus on value added activities, knowing that our trusted partners can take care of the rest of it. It just doesn’t take a global mobility advisor or Global Mobility Manager to do it alone, it takes a whole village, and so bringing all of
our partners together in one seamless way will improve the process for everybody,” she said.
HOW AI CAN HELP WITH ACCOMMODATION CHALLENGES IN GLOBAL MOBILITY William Taylor introduced the theme of how AI can help match temporary housing solutions with the unique needs of relocating employees and business travellers. He highlighted how it was about understanding the needs of the individual, making recommendations for them, and helping to make their stay more meaningful and more relevant. “That is one of the good things
that AI can help with – to create personalisation from the employee experience side,” he said. Beverly King, VP of Client
Partnerships, AltoVita, explained how using AI to create a menu of potential housing solutions that fitted the profile of the client meant global mobility teams could concentrate on building relationships and partnerships. “If AI helps us generate pricing
and availability faster, the people at the touchpoints have more time to do what matters – interact meaningfully with the transferee,” she said. She explained that at the back
end, AI can help providers, (including those dealing with accommodation solutions, the relocation management companies, and even the housing providers themselves) to create options and present solutions much faster and in a way that matches the pricing, preferences, and availability that clients need. “That means they can have a more meaningful relationship with
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