A
rtificial Intelligence (AI) is playing an increasingly prominent role in shaping international
transfers and global mobility, and it can provide a wealth of features to support employees in their move and global mobility teams in their role. However, AI should be able to augment rather than replace the human touch. This was one of the key themes that emerged from AltoVita’s Smart, Safe and Sustainable Summit, which took place in London and brought together business executives, HR leaders, and mobility experts together to explore the future of corporate housing and how smart technology is shaping the options for assignees. Attendees heard how, when used judiciously, AI can free global mobility teams from repetitive tasks and enable them to use their time and resources where they can make the most impact, and to do the work they most enjoy. However, the human touch is still
vitally important, as are partnerships with trusted providers, because the relocation process can often be logistically and emotionally challenging for assignees and their families who are moving long distances. Whereas some straightforward business trips do not need to be high touch, moving a family across the globe requires much more human interaction and assistance.
GLOBAL MOBILITY – A MORE COMPLEX ROLE & A GREATER WORKLOAD Global mobility roles have become more complex and time consuming. These roles often now encompass a workload that combines immigration and corporate housing as well as destination services and tax compliance. By using smart partnerships, data-driven ecosystems, and integrating AI into processes in a time-saving way, global mobility teams can use AI strategically to free up more time to concentrate on the actions that
really make a difference to the assignee experience. This is a significant shift, because
since Covid, the global mobility industry has had an increasingly large workload, created by the complexity of the geopolitical climate and the increase in requests for hybrid and remote working from many employees. Often it is the global mobility teams who are asked to sort out requests for remote and hybrid work, as well as organise traditional assignments. These requests can, however, trigger tax, legal and duty of care issues which employees may not be fully aware of and can take up a lot of time for the global mobility team. Now, AI is helping the industry
move from reactive to proactive. It can flag delays in visa processing before they spiral into logistical nightmares and can “nudge” housing recommendations to consultants based on employee preferences and peer group behaviour. It can even help with sustainability tracking by measuring the environmental impact of different relocation decisions and integrate tax and legal advice.
FASTER RESPONSES TO BOOKING PROBLEMS ACROSS THE INDUSTRY A panel of global mobility experts (moderated by William Taylor, Senior VP of Partnerships at Relocity) discussed how AI is already transforming back end operations. It is doing this by finding relevant housing options faster, predicting employee needs and preferences based on historic patterns, and automating repetitive tasks that were normally done by administrative staff. These new efficiencies create space for human teams to spend more time building trust, solving problems, and delivering support during what for many is a complex and often emotional life transition away from family and friends to a new life abroad. The panel was comprised of
Natascha Clark, Director of EMEA Business Development, Bristol, Khadeeja Islam, Head of Global Mobility, Aggreko, and Beverly King, VP of Client Partnerships, Alto Vita. Starting off the discussion, William
Taylor introduced the concept of an “integrated ecosystem”, which would
“ IT TAKES MANY DIFFERENT INDIVIDUALS, SYSTEMS, PLATFORMS, CONTENT, SUPPORT THROUGHOUT THAT JOURNEY, AND SO AS WE LOOK TO THE FUTURE, THIS INTEGRATED MOBILITY ECOSYSTEM IS REALLY GOING TO START DRIVING GREATER EFFICIENCY AND REALLY BEST IN CLASS RELOCATIONS.”
WILLIAM TAYLOR, SENIOR VP OF PARTNERSHIPS, RELOCITY
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GLOBAL MOBILITY
AI INTEGRATION
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