Director Nikki Tilley added: “We regularly complete a competitor
analysis to ensure we are off ering the best support on the market. T e most recent feedback showed that, incredibly, only 10% of our competitors conduct face-to-face interviews before using a driver. Some agencies would supply a driver without completing the minimum due diligence to protect all parties in the supply chain. I would urge any business that uses agencies drivers to ensure their supplier is selecting and managing their temporary workforce with the same care you do your own. “We have designed our own self-audit checks and are happy to
review or share our audit process with anyone that would like to see it. You hear a lot about the safety of using an agency driver, which is why we do so much work behind the scenes to ensure the safety of our clients and our drivers.”
For more information about More Driver Solutions, call 01604 588300 or visit
www.moredriversolutions.ltd.uk
Driving the operation behind the scenes MDS recognised that the standard 360-degree recruitment model was not robust enough for its needs, so split its in-house teams into specialist departments – driver management, driver recruitment, compliance, payroll and sales teams. ■ Driver management/planning team: this large team is the core of the business, working 24/7 to support both drivers and clients. Due to the size and coverage of the team, the service is seam- less and there is always an experienced team member available to assist. Every driver is managed, and regular welfare checks are carried out with each driver assigned to a contact. All MDS customers have a dedicated account manager who completes service visits and forward planning and is the contact for any concerns.
■ Recruitment team: the recruitment team manage the advertising and selection process to maintain the pool of drivers. T ey are also dedicated to fi nding full-time or specialist drivers as required for customers. Face-to-face registration gives the team and the drivers confi dence that both sides are invested in working together.
■ Payroll: ensuring that drivers are paid correctly on time is a must, and a streamlined process and direct line in makes it easy to manage any queries and cuts down on issues. A simple costing process is linked directly to the driver app and is effi cient for clients.
■ Compliance Team: this is the back stop to ensure drivers are compliant. T e team manage all drivers’ hours, WTD, DVLA and licence checks, audits and additional compliance.
■ 24/7 service: MDS boasts an excellent out-of-hours service to support 24-hour operations. T e planning team work on a rota basis to ensure the phones are always manned and a manager is always available to support and for any escalations.
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LOGISTICS & WAREHOUSING
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