Operations management


Nearly two years since the pandemic forced cruise lines to halt sailings, Carnival Cruise Line is set for a monumental restart. Jim Banks speaks to Carnival Corporation senior vice-president and chief communications officer Roger Frizzell about the challenges of reviving vessels and recalibrating itineraries after such a lengthy delay, and the safety standards needed to reassure guests that their health and well-being is the top priority.


he world’s largest cruise company, Carnival Corporation, which has nine cruise line brands and nearly 90 ships, is poised to give the green light to cruises on all 22 US-based ships by spring 2022. In an industry hit hard by two full years of the Covid-19 pandemic and has had to make radical changes to ride out the storm, this is a bold move to send a clear message that times are indeed changing. Towards the end of 2021, with eight of its ships already in guest operation, Carnival brought more back into service in September and October, and then announced further restarts beginning in November 2021. Carnival Valor and Carnival Glory


in New Orleans restarted on 1 November, then Carnival Legend out of Baltimore resumed operations later that month, with Carnival Radiance undertaking its maiden voyage in mid-December from Long Beach. Then a further ramping up of operations ensued. “We are very pleased with the progress of our restart, which will grow to 15 ships sailing from seven US home ports by mid-November 2022,” said Christine Duffy, president of Carnival Cruise Line at the start of the relaunch programme last year. “We are making slight adjustments to our timeline to take into account supply chain realities and ensure that our destination and shore


Clear the way T


38 World Cruise Industry Review / www.worldcruiseindustryreview.com


Carnival Corporation


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