Contents 47

technology like never before, but whether these short-term fixes will modernise the industry across the board remains to be seen. To dig a little deeper, Will Moffitt speaks to three tech leaders from across the hospitality sphere – from global operators to boutique brands – to find out how Covid-19 has affected the adoption of latent technologies, and how these changes will be manifested long-term.

23 Metal designs that shine SALTO

25 Catering to the bleisure traveller Agilysys

28 The digital dawns for event planners Group360

31 A must for the hospitality industry Percipient

33 The new era of the guest room management system VDA Group

34 People have spent enough time planning for recovery IRECKONU

35 Making charging easy for hotel guests Brandstand

Hotel Management International /

36 Pandemic speeds up guest service technology TigerTMS

38 For your services HFTP

Operations 40 Calling all hoteliers It’s no secret that the UK’s hospitality industry is experiencing recruitment issues. In fact, job vacancies are at their highest levels since records began, with industry bodies estimating that around one in five workers have left the sector during the coronavirus pandemic. With Brexit also driving worker shortages, and further research suggesting that job vacancies in the industry were at high levels before the UK went into its first lockdown, Covid-19 cannot be solely to blame for a dearth of key workers within the sector. Mae Losasso speaks to Sophie Kilic, SVP for human resources at Accor Northern Europe, about the short and long-term solutions for the industry’s staffing crisis.

44 Into the fold HOSPA

46 Overcoming labour shortages in the pandemic Aimbridge Hospitality

Design 48 The lap of eco-luxury Buoyed by efforts to combat climate change and the rapidly intensifying

focus on sustainability, a new generation of eco-hotels and nature resorts are expanding around the globe. Billed as impressive hospitality ventures in their own right, these properties are made with local materials and powered by sustainable energy sources, emphasising clean living principles along with a respect for the fragile ecosystems they inhabit. Will Moffitt speaks to architects working to craft the next generation of hotels that seek to protect the earth – rather than simply pay homage to it.

Spa & wellness 51 Treat with care With a recent study estimating that over two million adults in England may have had long Covid, efforts to improve the understanding of the condition are ongoing. A number of wellness and rehabilitation retreats are being specially calibrated to help those suffering with the after-effects of the virus. Abi Millar speaks to Nils Behrens, chief marketing officer at Lanserhof Resorts and the managing team at SHA Wellness clinics about the role hospitality venues can play in helping patients overcome long Covid.

55 Lung health in focus Kemitron

Food & beverage 56 Ghost in the kitchen

The past few years have been bad for hotels, and arguably even worse for their kitchens. Without guests in dining rooms and even fewer ordering room service, the tight margins that hotel F&B had long relied on have vanished. But with the pandemic closing in, hotel owners have at least been forced to think creatively, offering empty facilities to third parties. Andrea Valentino talks to Richie Karaburun, a professor in hospitality at NYU, and Fred DeMicco, a professor at Northern Arizona university, to understand the allure of ghost kitchens in the time of Covid-19, how outsourcing hospitality can be good for both hotels and their guests, and how the ghost kitchen phenomenon seems likely to continue even as the current crisis subsides.


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