Company insight

A must for the hospitality industry

A specialist in cloud-based finance technology, Percipient helps businesses gain a clearer picture. Chris Stock, managing director at Percipient, discusses the importance of technology in the hospitality industry.

As a reputable name within business software consultancy, what specific products and services does Percipient provide? Chris Stock: With over 18 years’ experience, Percipient provides implementation, upgrade and support services for ERP, and business management solutions with a specific focus on the hospitality and leisure sector. We’ve worked as a trusted Sage Partner for over eight years now, implementing and supporting both Sage X3 and Sage Intacct systems for our customers.

How can Percipient’s technology aid hotels and ventures within the hospitality sphere?

Our Sage systems are uniquely configured to ensure complete compliance to industry- specific charts of accounts based around USALI. Supporting complex reporting structures and simplifying processes across multiple services and facilities, our Sage accounting solutions provide a 360o


of hotel performance, with live, accurate sales and revenue data across multi-entity business groups. We can also interface with other hotel systems to provide information in real time and cut back on manual time and effort. We have found the data exported from these systems have a very rigid structure and rarely map in the right level of detail easily. Using our expertise, our solutions can expedite and automate the process of taking these exports and turning them into business operating information by importing them into an accounting platform, which provides the revenue and expense metrics they need without increasing their labour overhead. This has never been more crucial given the challenges clients are finding with labour shortages and the increasing

Hotel Management International /

pressure to check the performance of every hotel more frequently.

How is Percipient helping hotels navigate their way back to financial security during the Covid-19 recovery process?

The world as we know it has changed irrevocably in the past 18 months, and the hospitality industry has felt the damage and disruption of the pandemic tenfold. Businesses have had to adapt quickly, often thinking outside the box to streamline their processes and navigate the uncertainty. Percipient has been harnessing the latest Sage technology to help transform the back- office processes and everyday workings of hotels around the UK, as part of their recovery process.

Sage Intacct is a world-class, cloud-based accounting solution that is uniquely placed to help automate systems, consolidate, and present everything you need in one place. Hosted in the cloud, Sage Intacct can be accessed from anywhere, which has proven particularly useful as we’ve all experienced sudden shifts in our working environments, but that also means it comes without the expensive maintenance and eventual upgrade costs – a welcome saving in the current climate.

During the pandemic, it’s clear that hotels need connectivity more than ever. Whether it’s connectivity between systems with the transfer of data to give up-to-date, meaningful information from a single source or access to the outputs that allow them to measure performance to make key decisions. This needs to be achieved without increasing capital expenditure or their FTW count. The mindset has changed, its not about throwing large capital expenditure to get results in two to five years time, it’s about turning on a service to

run the hotel efficiently. We see having this visibility of operating performance as a must have service to keep hotels in business.

What have been the key takeaways from these relationships and how did Percipient help improve hotel performance? We take great pride in knowing the solutions we provide have helped improve our customers’ performance. Any solution is a collaboration between the key users in the business and our delivery team. Business process automation is a big thing and something our clients want, so they can spend more time analysing the current state of play than spending time processing transactions. This may come in the form of system connectivity, dashboards or alerts that push information to the people that need them or stock management solutions, like scan guns, used to monitor where goods are located or transferred on-site. We always ask what the big bugbears are in your business and you can bet that data entry and offline spreadsheets will be the biggest culprits. We work with customers to reduce this, allowing them to share information that can be relied upon quickly. All of this helps push down costs and see where hotels are haemorrhaging cash. In terms of delivery, we have changed our approach to allow us to deliver these solutions remotely 95% of the time. This reduces expenses of having the consultant on-site and also means they are not tying up room occupancy that they could be providing to their customers. The days of spending every minute of every day for six months with the client tying up their time is over and unnecessary. ● 31

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