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From the editor On the web...


Keep up with the latest developments across the hospitality industry by visiting www.hmi-online.com


Hotel Management International Autumn 2021


Editorial Editor Will Moffi tt william.moffi tt@progressivemediainternational.com Sub-editors Phoebe Galbraith, Nikki Peach Production manager Dave Stanford Group art director Henrik Williams Designer Martin Faulkner Head of content Jake Sharp


Commercial Client services executive Ruchita Marwaha Publication manager Natallie Cobden natallie.cobden@progressivemediainternational.com Division sales manager Martin John martin.john@progressivemediainternational.com Managing director William Crocker


Hotel Management International (USPS 6243) is published quarterly by Progressive Media International, which is a member of the Audit Bureau of Circulations, and is an offi cial publication of the European Hotel Managers Association.


Registered in England No 06212740.


John Carpenter House, John Carpenter Street, London, EC4Y OAN, UK Tel: +44 207 936 6400 www.hmi-online.com


ISSN 2041-2452 © 2021


All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.


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o there we have it. If this summer’s cruel wave of fires, floods and heatwaves weren’t enough, it is now beyond reasonable doubt that climate change is human-made and impacting the planet in egregious ways. According to last month’s Intergovernmental Panel on Climate Change (IPCC) human activity was “unequivocally” the cause of rapid changes to the climate, including sea level rises, melting polar ice and glaciers, heatwaves, floods and droughts. Not only that, but such activity is altering the planet in “unprecedented” ways, some of which are “irreversible”. Like other industries, the hospitality sector has been striving to be more sustainable for the best part of a decade, be it cutting down greenhouse gas emissions or pursuing plastic reduction methods on amenities, or updating waste recycling initiatives. However – with vaccination campaigns ongoing, albeit at different rates across the globe – it is becoming clear that more needs to be done to cut waste, reduce carbon, and build more sustainably. The next generation of eco-hotels sits right at the forefront of this trend with ambitious carbon-neutral resorts powered by renewable energy sources being constructed in exotic climates, or small hideaways located in eco- reserves, or even floating hotels that harness tidal energy for their own means. As the architect David Montalba tells me on page 44, real sustainability is “about not being wasteful, harnessing energy and creating the spaces and lifestyle we want with a minimal negative impact on both the climate and the environment”. Elsewhere in this issue, the subject of future change and growth is all-encompassing. Whether it comes in the form of Satya Anand, newly appointed president for Europe, the Middle East and Africa (EMEA) at Marriott telling me about his strategy for post-Covid recovery (page 9) or Casper Overbeek, chief digital & experience officer for citizenM, giving his blueprint for the future of hotel technology on page 21. While the Covid-19 pandemic is far from over, there is nothing wrong with looking a little further ahead. In fact, that might be the most important lesson we can all draw from the past 18 months.


A new climate S


Will Moffitt, editor


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Hotel Management International / www.hmi-online.com 3


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