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Contents


In this issue


6 News & numbers 10


The headlines and vital stats impacting the industry.


8 Roll out recovery


The UK continues to lead the rest of Europe in terms of hotel occupancy recovery as the continent continues to roll out vaccines and slowly narrow the gap. STR looks at the figures behind Europe’s summer of hospitality and advises hoteliers on key booking trends to look out for as winter approaches.


EHMA 9 Better times ahead The European Hotel Managers Association (EHMA) continues to support hoteliers, as it has done throughout the pandemic. Now, however, with vaccination campaigns in full swing and green passes awarded to specific European countries, there is hope that hotels


can begin to return to normal. EHMA president Ezio A. Indiani shares the latest news from the organisation and reflects on the recent recruitment issues hampering the industry.


Big interview 10 Take the lead


After joining Marriott as a night auditor in 1988, Satya Anand has risen through the ranks at Marriott International during an impressive 33-year career. Now, as the newly appointed president for Europe, the Middle East and Africa (EMEA), Anand faces his biggest task yet: helping Marriott recover from the damage inflicted by the Covid-19 pandemic; overseeing 948 hotels spread across 75 countries. Will Moffitt speaks to him about his prestigious career, his strategy in the wake of Covid-19 and his long-term vision for post-Covid recovery.


In the lobby 12 Industry insight With more than 30 years’ experience, Duncan O’Rourke has held several executive positions in Europe, the US and the Middle East. Having served as general manager, regional director, and later chief operating officer at Kempinski, O’Rourke then joined Accor in 2016. More recently, he was promoted to CEO for Accor’s extended Northern Europe division. He tells us about the changing face of hospitality in the wake of the pandemic, and his enduring love of Italian motorbikes.


Business management & development 13 A better way to do business As society continues to transition to more sustainable living patterns, hotel and hospitality venues can increasingly cater for an eco-conscious clientele. Whether hotels operate independently or are part of ambitious high-rise mixed-use developments, they can – and must – play a pivotal part in the circular economy. Jim Banks speaks to Rekha Toora, senior vice-president of EMEA capital markets for hospitality at JLL, and Marie Fukudome, director of environmental affairs at Hyatt, about the importance of sustainability in investment strategies, and the design and build of new properties.


17 The resilience of local networks Hotour


18 4


18 Taking shop, taking stock The International Hospitality Investment Forum (IHIF) in Berlin brought over 1,200 senior leaders in global hospitality investment and development together for the first time in 18 months. Gary King reports on a conference centred around the notion of rethinking hospitality in unprecedented times.


Technology 21 Change with the times To help safeguard guests from Covid-19 and improve contactless interactions, hoteliers are embracing


Hotel Management International / www.hmi-online.com


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