experience without having to make physical contact. Hospitality Technology Next Generation (HTNG) explains how hoteliers can leverage technology across their business, from pre-arrival to check out.

36 Hospitality-focused technology solutions TigerTMS

38 Stay on track of demand and ready for the future IDeas Revenue Solutions

40 Today's decisions for tomorrow's hospitality Technology is more important than ever: not only for the optimisation of a hotel’s daily processes, but also for its overall financial bottom line. HFTP's Europe Hangout events seek to understand the hotel technology landscape, as well as where it is heading in the future, by opening up discussions with key decision makers at major hospitality brands.

42 Smart networks spell success CommScope

44 Guests connect with five-star Wi-Fi service CommScope RUCKUS

45 Accelerating venues’ post-Covid comeback iVvy

46 The new reality of revenue management Cendyn

47 Turn to tech As CEO of HOSPA, the UK-based Hospitality Professionals Association, Jane Pendlebury has seen the dramatic impact Covid-19 has had on hotels and hospitality organisations as they have reacted to this unique and unprecedented threat. She reflects on how hoteliers have adapted their protocols to cope with the virus, what the best practices are for hotels going forward and what these changes might mean for the future.

6 Guest amenities

51 Finding the person in the data Amadeus

52 Personalisation in a pandemic As Covid-19 continues to plague the hospitality sector it’s no secret that the human aspect of guest interactions is under threat. Abi Millar speaks to Gonzalo Carpintero, vice-president of operations for EMEA and head of meeting and event transformation at Radisson Hotel Group and Rohit Chadra, CMO of citizenM, about how hotels can connect with guests and deliver a tailored experience while keeping a safe physical distance.

55 Transport your guests beyond reality

Gamemasters Escape Rooms Operations

56 The world's your office For an industry that has been tapping into co-working spaces for some time, hotels are well placed to capitalise on local cohorts of cooped-up workers looking for a change of scenery. Will Moffitt speaks to Stéphane Bensimon, CEO of Wojo, and James Wheatcroft, vice-president of marketing at Accor Northern Europe, about how hotels are capitalising on the co-working trend.

59 Antibacterial water at your fingertips Triflow Concepts


60 Prison to premium hotel When it opens its doors this summer, the Bodmin Jail Hotel will be liberated from its former role and given a new lease of life as a boutique hotel. Will Moffitt speaks to Matt Cartwright, a founding director of Twelve Architects, the company that led Bodmin’s re-design, about the challenges of turning a former clink into a vibrant hospitality space.

Spa & wellness

63 Healthier, happier hospitality Even before the pandemic, more than half of hospitality workers did not

70 Food for thought

London will birth an exciting crop of luxury hotels in 2021. One of these is the Carlton Tower Jumeirah, which will reopen this summer following a £100m renovation, with culinary excellence a key draw behind the reprisal of this iconic establishment. Will Moffitt speaks to Ludovic Simon, newly appointed head of food and beverage at the Carlton Tower, about the challenges of delivering formidable dining experiences during a pandemic.

73 The small machine that’s packed with features Schaerer


74 The great reopening Felicity Black-Roberts, vice-president for acquisitions and development at Hyatt Europe, is responsible for managing, acquiring and opening a range of hotel properties across the globe. To cope with the unique demands of the pandemic, she implores hoteliers to be more innovative in their thinking. As she explains, this requires an open-minded approach, a healthy disregard for convention and the ability to work quickly to test new ideas.

Hotel Management International /

make their employers aware of their mental health issues. Throw in the financial insecurity and social isolation caused by continual lockdowns and it becomes clear that the hospitality industry could be in the midst of a looming mental health crisis. Elly Earls speaks to Tim Etherington- Judge, founder of Healthy Hospo; Sue Harmsworth, founder of ESPA; and Mark Lewis, CEO of Hospitality Action, about how hoteliers can support staff and guests during this difficult period.

67 Professional fragrance dosing for all applications Kemitron

Food & beverage

69 Proven excellence around the globe

WMF Professional Coffee Machines

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