Contents
experience without having to make physical contact. Hospitality Technology Next Generation (HTNG) explains how hoteliers can leverage technology across their business, from pre-arrival to check out.
36 Hospitality-focused technology solutions TigerTMS
38 Stay on track of demand and ready for the future IDeas Revenue Solutions
40 Today's decisions for tomorrow's hospitality Technology is more important than ever: not only for the optimisation of a hotel’s daily processes, but also for its overall financial bottom line. HFTP's Europe Hangout events seek to understand the hotel technology landscape, as well as where it is heading in the future, by opening up discussions with key decision makers at major hospitality brands.
42 Smart networks spell success CommScope
44 Guests connect with five-star Wi-Fi service CommScope RUCKUS
45 Accelerating venues’ post-Covid comeback iVvy
46 The new reality of revenue management Cendyn
47 Turn to tech As CEO of HOSPA, the UK-based Hospitality Professionals Association, Jane Pendlebury has seen the dramatic impact Covid-19 has had on hotels and hospitality organisations as they have reacted to this unique and unprecedented threat. She reflects on how hoteliers have adapted their protocols to cope with the virus, what the best practices are for hotels going forward and what these changes might mean for the future.
6 Guest amenities
51 Finding the person in the data Amadeus
52 Personalisation in a pandemic As Covid-19 continues to plague the hospitality sector it’s no secret that the human aspect of guest interactions is under threat. Abi Millar speaks to Gonzalo Carpintero, vice-president of operations for EMEA and head of meeting and event transformation at Radisson Hotel Group and Rohit Chadra, CMO of citizenM, about how hotels can connect with guests and deliver a tailored experience while keeping a safe physical distance.
55 Transport your guests beyond reality
Gamemasters Escape Rooms Operations
56 The world's your office For an industry that has been tapping into co-working spaces for some time, hotels are well placed to capitalise on local cohorts of cooped-up workers looking for a change of scenery. Will Moffitt speaks to Stéphane Bensimon, CEO of Wojo, and James Wheatcroft, vice-president of marketing at Accor Northern Europe, about how hotels are capitalising on the co-working trend.
59 Antibacterial water at your fingertips Triflow Concepts
Design
60 Prison to premium hotel When it opens its doors this summer, the Bodmin Jail Hotel will be liberated from its former role and given a new lease of life as a boutique hotel. Will Moffitt speaks to Matt Cartwright, a founding director of Twelve Architects, the company that led Bodmin’s re-design, about the challenges of turning a former clink into a vibrant hospitality space.
Spa & wellness
63 Healthier, happier hospitality Even before the pandemic, more than half of hospitality workers did not
70 Food for thought
London will birth an exciting crop of luxury hotels in 2021. One of these is the Carlton Tower Jumeirah, which will reopen this summer following a £100m renovation, with culinary excellence a key draw behind the reprisal of this iconic establishment. Will Moffitt speaks to Ludovic Simon, newly appointed head of food and beverage at the Carlton Tower, about the challenges of delivering formidable dining experiences during a pandemic.
73 The small machine that’s packed with features Schaerer
Insider
74 The great reopening Felicity Black-Roberts, vice-president for acquisitions and development at Hyatt Europe, is responsible for managing, acquiring and opening a range of hotel properties across the globe. To cope with the unique demands of the pandemic, she implores hoteliers to be more innovative in their thinking. As she explains, this requires an open-minded approach, a healthy disregard for convention and the ability to work quickly to test new ideas.
Hotel Management International /
www.hmi-online.com
make their employers aware of their mental health issues. Throw in the financial insecurity and social isolation caused by continual lockdowns and it becomes clear that the hospitality industry could be in the midst of a looming mental health crisis. Elly Earls speaks to Tim Etherington- Judge, founder of Healthy Hospo; Sue Harmsworth, founder of ESPA; and Mark Lewis, CEO of Hospitality Action, about how hoteliers can support staff and guests during this difficult period.
67 Professional fragrance dosing for all applications Kemitron
Food & beverage
69 Proven excellence around the globe
WMF Professional Coffee Machines
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77
