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As CEO of HOSPA, the UK-based Hospitality Professionals Association, Jane Pendlebury has seen the dramatic impact Covid-19 has had on hotels and hospitality organisations as they have reacted to this unique and unprecedented threat. She refl ects on how hoteliers have adapted their protocols to cope with the virus, what the best practices are for hotels going forward and what these changes might mean for the future.


Hotel Management International / www.hmi-online.com 47


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