Company insight

Smart networks spell success

CommScope works with businesses and telecoms companies across Europe to provide the technical infrastructure and communications know-how that keeps Wi-Fi services up and running. It can introduce hotel groups to smart new services that tell managers everything about activity and guest movement under their roof. Steven Johnson, CommScope’s regional director for north and east Europe, explains how the company is helping to keep guests connected and safe.

he hotel industry is under more pressure than ever before. Covid-19 has forced managers across Europe to look long and hard at how they do business. This economic shock has resulted in a renewed drive to modernise and exploit every tool in the technology box. Networks and Wi-Fi connectivity lie at the heart of how we all use technology today. Connectivity is critical when we are on the move. CommScope is a global leader in network connectivity and well acquainted with the realities of how to keep hotels and their guests fully connected at all times. Technology makes hotel operations more efficient and bulletproof networks deliver that efficiency. Take, for example, a four-star hotel in central Berlin with around 400 rooms – CommScope has networked the minibars to tell the hotel if they have been opened in the past 24 hours. This means staff only enter and check the minibars that need inspecting and replenishing, cutting the workload by 40%.


Looking at what can make a guest dissatisfied about their experience, inadequate Wi-Fi is the prime irritant. We have all become used to constant connectivity and react badly when this is snatched away due to flaws in the hotel network.

Hot spot

RUCKUS Analytics from CommScope digs into data and finds out where networks are falling short. It is possible to anticipate when guests may have problems accessing


CommScope is dedicated to making everyday objects work for the hotel and its guests, making hotel operations more efficient and giving guests more control over their experience.

online services, which in turn allows hotel managers to spot where extra investment in the local Wi-Fi network is needed and to justify that spending. It is all about isolating and dealing with a problem before it has the chance to escalate.

Mobile devices mean Wi-Fi networks must be ubiquitous. While guests might be sitting in obvious areas such as rooms or the bar area when they use their laptops, handheld tablets and smartphones go everywhere. Therefore, Wi-Fi service must be available in every corner of a hotel building, including easily forgotten areas like stairwells. A watertight network means the entire building is a welcoming place for connected business travellers.

Revolutionising ordinary devices Internet of things (IoT) has already generated a lot of noise. But look behind all the hype and you find a revolution in the way ordinary devices have become sources of valuable business information. IoT amounts to a host of electronic items connected together via the local Wi-Fi network. For instance, if a guest departs on a very hot day after leaving a window open while the air conditioning is on full, connected devices will alert the hotel. That air conditioning unit can then be paused remotely and restarted when someone re-enters the room. The trick to making everyday objects work for the hotel and its guests is the connectivity that CommScope installs and maintains. Key card door locks are another valuable source of information.

Hotel Management International /


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