search.noResults

search.searching

saml.title
dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
From the editor


Worth the wait I


On the web...


Keep up with the latest developments across the hospitality industry by visiting www.hmi-online.com


Hotel Management International Spring 2021


Editorial Editor Will Moffitt


william.moffitt@progressivemediainternational.com Sub-editor Lizzie Waymouth Production manager Dave Stanford Group art director Henrik Williams Designer Martin Faulkner Head of content Jake Sharp


Commercial Client services executive Ruchita Marwaha Publication manager Natallie Cobden natallie.cobden@progressivemediainternational.com Division sales manager Martin John martin.john@progressivemediainternational.com Managing director William Crocker


Hotel Management International (USPS 6243) is published quarterly by Progressive Media International, which is a member of the Audit Bureau of Circulations, and is an official publication of the European Hotel Managers Association.


Registered in England No. 06212740.


Studio 5, Salters House, 156 High Street, Hull, HU1 1NQ Tel: +44 207 936 6400 www.hmi-online.com


ISSN 2041-2452 © 2021


All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.


The 2021 US annual subscription price for Hotel Management International is $197. Airfreight and mailing in the US by agent named WN Shipping USA, 156–15, 146th Avenue, 2nd Floor, Jamaica, New York, NY11434, US.


Periodicals postage pending at Jamaica NY 11431. US Postmaster: Send address changes to Hotel Management International WN Shipping USA, 156–15, 146th Avenue, 2nd Floor, Jamaica, New York NY 11434 US.


Subscription records are maintained at Progressive Media International.


WN Shipping USA is acting as our mailing agent.


SUBSCRIPTIONS Single issue price: UK £36 EU €57 US $75 RoW $75 One year: Two year:


UK £96 EU €150 US $197 RoW $201 UK £153 EU €238 US $314 RoW $320


Tel: +44 845 155 9607 (local rate) Fax: +44 207 458 4032 Email: cs@progressivemediainternational.com Progressive Media International, Studio 5, Salters House, 156 High Street, Hull, HU1 1NQ


Printed by Stephens & George Print Group Images used under licence from Shutterstock.com


Will Moffitt, editor


f you’re anything like me, 2021 has felt like an endless exercise in cautious optimism. Days can be spent focusing on positive news like vaccinations and lowering R rates, but the key to future planning is to observe these ‘breakthroughs’ without getting too carried away. It’s a tricky balancing act and, from where I’m sitting in my makeshift home office, it’s a theme that seems to define the hospitality sector right now: there is a sense that things will get better, but that we need to be patient and wait a little longer before hotels can really thrive in the way they did before the pandemic. As our cover story reveals, sub-Saharan Africa is a region that has been waiting to thrive for quite some time. Myriad hotel groups have spotted this exciting gap in the market, including Radisson and Marriott, which are both set to expand their portfolios in the region over the next four or five years. With the pandemic posing unique challenges, it will be some time before full immunisation is achieved in many sub-Saharan nations, but this does not seem to be deterring hotel groups from investing in the future, as Ramsey Rankoussi, head of development for Africa at Radisson, explains on page 15. Another chain that has been capitalising on long-term potential is Accor. Buoyed by the shift to WFH, the group is redefining co-working spaces through Wojo. It’s a brand that seeks to blend the functionality of a traditional office with the service of a well-run hotel. The aim is that WFH could soon become WFA (working from anywhere), as Stéphane Bensimon, CEO of Wojo, and James Wheatcroft, vice-president of marketing at Accor Northern Europe discuss on page 56. Finally, it’s no secret that the slow turn towards a post-Covid future is characterised by a greater sense of urgency around climate change. As Bill Gates wrote in a recent blog post: “As awful as this pandemic is, climate change could be worse”. It’s a sentiment echoed by Meliá’s CEO Gabriel Escarrer Jaume, who has helped transform the group into the world’s most sustainable hotel company. Escarrer talks about his mission to make hospitality more eco-friendly while battling the unique demands of the pandemic on page 14. The CEO is brightly optimistic about the future, but cautious about what direction it might take. It’s a wise mantra that needs to be carefully balanced.


For reprint, e-print and licensing enquiries Please contact: Media Licensing Co, The Grange, 3 Waverley Road, Farnham, Surrey, GU9 8BB. Tel: +44 203 773 9320 or email info@medialicensingco.com


Hotel Management International / www.hmi-online.com 3

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77