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Company insight


Hospitality-focused technology solutions


TigerTMS has over 35 years of expertise making and developing hotel systems, and is the leading developer and supplier of specialist middleware and end-user applications to the hospitality market. It currently serves 18,000 properties globally. John Owen, the company’s CEO, explains how the group’s technology solutions can help hotels better manage their in-house technology systems and enhance the guest experience.


How was TigerTMS originally founded and what is the company’s aim? John Owen: TigerTMS came about when one of the original directors decided to split from its parent company, Tiger Communications, to really focus on the hospitality market, because at the time there was a great requirement for call accounting type solutions in hospitality. These were the days before the advent of the mobile phone: everybody still made calls from their hotel room and telephone usage was the second biggest revenue stream for hotels after the room rate.


How can your iPortal solution help hoteliers better connect and serve their clients?


iPortal is a mobile guest service solution that is activated when guests scan a QR code, enabling them to access a broad range of


features on their phone. It’s built on solid research: numerous surveys confirm that guests do not like to download an app when they are only staying at a hotel for one or two nights.


There are no development costs associated with iPortal as it is easily set up using an online configurator. It enables guests to use their own trusted device to access all the services a hotel can offer. It does exactly the same things as a traditional app but with no download required, making it much faster and easier to use.


iPortal saves hotels money by removing the need for printed directories and other in-house collateral. Once users scan the QR code they gain access to a rich set of features, including secure messaging, speed-dials to hotel departments, view bill and automatic checkout, hotel directory and a range of other services.


iPortal is also a very effective sales tool. For instance, you might arrive at a city without a hotel reservation. You see an advert for a nice boutique hotel and you scan the QR code provided. Almost instantly your device is lit up with information concerning the hotel in question – amenities, news, travel alerts, hotel location and more. Should you wish to contact the hotel , use the messaging service to make specific requests and inquiries. What’s more, iPortal removes the need for in-house print collateral. Hotel fact sheets or directories are costly to print and often require updating, but iPortal can be quickly and easily amended without any cost, ensuring that guests always have access to up-to-date information about their stay.


Once guests scan the QR code they gain access to a rich set of features, including secure messaging, speed-dials to hotel departments, automatic check-out, hotel directory and a range of other services.


Are your applications better suited to a particular kind of hotel or do they adapt according to size and type?


iPortal is suited to all types of properties across the hospitality spectrum and is not confined to larger hotel groups or chains that have more advanced IT departments.


Contactless technology can make the guest experience safer and more personalised, and can also make the business easier to manage for hoteliers by moving all systems onto one platform.


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This solution does not distinguish between a 5000-bedroom hotel and 50-bedroom hotel. What’s more, it’s tailored to a hotel’s particular budget. Clients can pay for the service on a monthly consumption-based model. They can manage it independently or a partner can manage it for them.


Hotel Management International / www.hmi-online.com


zhu difeng/Shutterstock.com


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