LOCHARDIL PHARMACY EPITOMISES MODERN COMMUNITY PHARMACY PRACTICE… AND I AM INCREDIBLY PROUD OF EACH OF THEM


and personal connection. They are known for their warmth as much as their expertise, whether it is upskilling support staff to deliver earwax removal services or personally reaching out to vulnerable patients following the January accident.


Even amid adversity, the pharmacy has continued to promote innovation, resilience and continuous learning. Their quick pivot to remote consulting and outdoor triage during the crash recovery period highlighted a deep understanding of patient needs, confidentiality and safety. Their recovery efforts were so effective, they have now been shared across NHS Highland as a blueprint for business continuity planning.


Lochardil’s story is one of relentless forward momentum, from building internal capabilities and mentoring the next generation, to maintaining gold-standard service during crisis, to actively reshaping the role of pharmacy in the NHS ecosystem. As Sarah Buchan, Director of Pharmacy at NHS Highland, put it, “Lochardil Pharmacy epitomises modern community pharmacy practice… and I am incredibly proud of each of them.”


For their innovation, dedication, leadership and commitment to care, Lochardil Pharmacy has rightfully earned the title of Community Pharmacy of the Year 2025.


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